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SW-Creative
Participant
February 6, 2024
Answered

Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

  • February 6, 2024
  • 67 replies
  • 34385 views

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

 

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

 

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

 

 

    Correct answer Ruchika Wadhawan
    Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:
    1. Close any opened File explorer windows.
    2. Open Creative Cloud Desktop App.
    3. From the Help menu -> Select 'Check for Updates'.
    4. This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
    5. Once update is applied, open File explorer and problem should no more be there.
    Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
    Please upvote this comment if the problem gets resolved.
     
    Regards,
    Ruchika Wadhawan

    67 replies

    Show previous replies
    Todd_Morgan
    Todd_Morgan
    Legend
    February 7, 2024

    That button is greyed out for me so this solution not viable

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2024

    to all

     

    this was recently posted by a user:

     

    Solution: Disabling access to this folder using NTFS permissions solves the problem immediately:

     

    C:\Program Files\Common Files\Adobe\Adobe OS Extension\

      D
      Daniel C. W.
      Participating Frequently
      February 7, 2024

      Well, now that is a great find! Thank you so much for that hack! Works and my mental health is restored for now...

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 7, 2024

        @Daniel C. W. @Nelson3529259109m3 

         

        great to hear (but the real thanks goes to the user who found that solution after a fair amount of sleuthing.)

        Jennn
        Jennn
        Participating Frequently
        February 7, 2024

        Same Problem!

        Todd_Morgan
        Todd_Morgan
        Legend
        February 7, 2024

        Same issue here

          Ruchika Wadhawan
          Adobe Employee
          Ruchika Wadhawan
          Adobe Employee
          February 7, 2024

          Thank you everyone for sharing the log files. We had a connect session with @Viki.Mellow and have identified the root cause and working on a fix for this. We will update on this same thread once we have the fix ready.

           

          Regards,

          Ruchika Wadhawan

            J
            jürgens28202805
            Participating Frequently
            February 8, 2024

            Same issue here. Extremely annoying.

            D
            Daniel C. W.
            Participating Frequently
            February 7, 2024

            Log File: AdobeLogs_20240207_121659_788-win-GS.zxp

            D
            Daniel C. W.
            Participating Frequently
            February 7, 2024

            Here is my logfile:

            Betriebsystemname Microsoft Windows 10 Pro
            Version 10.0.19045 Build 19045
            Zusätzliche Betriebsystembeschreibung Nicht verfügbar
            Betriebsystemhersteller Microsoft Corporation
            Systemname MAMMON
            Systemhersteller Micro-Star International Co., Ltd.
            Systemmodell MS-7C91
            Systemtyp x64-basierter PC
            System-SKU To be filled by O.E.M.
            Prozessor AMD Ryzen 9 5950X 16-Core Processor, 3401 MHz, 16 Kern(e), 32 logische(r) Prozessor(en)
            BIOS-Version/-Datum American Megatrends International, LLC. A.B0, 25.08.2022
            SMBIOS-Version 2.8
            Version des eingebetteten Controllers 255.255
            BIOS-Modus UEFI
            BaseBoard-Hersteller Micro-Star International Co., Ltd.
            BaseBoard-Produkt MAG B550 TOMAHAWK (MS-7C91)
            BaseBoard-Version 2.0
            Plattformrolle Desktop
            Sicherer Startzustand Ein
            PCR7-Konfiguration Erweiterung zum Anzeigen erforderlich
            Windows-Verzeichnis C:\Windows
            Systemverzeichnis C:\Windows\system32
            Startgerät \Device\HarddiskVolume1
            Gebietsschema Deutschland
            Hardwareabstraktionsebene Version = "10.0.19041.3636"
            Benutzername MAMMON\Daniel
            Zeitzone Mitteleuropäische Zeit
            Installierter physischer Speicher (RAM) 64,0 GB
            Gesamter physischer Speicher 63,9 GB
            Verfügbarer physischer Speicher 49,2 GB
            Gesamter virtueller Speicher 73,4 GB
            Verfügbarer virtueller Speicher 53,6 GB
            Größe der Auslagerungsdatei 9,50 GB
            Auslagerungsdatei C:\pagefile.sys
            Kernel-DMA-Schutz Aus
            Virtualisierungsbasierte Sicherheit Nicht aktiviert
            Unterstützung der Geräteverschlüsselung Erweiterung zum Anzeigen erforderlich
            Hyper-V - VM-Monitormoduserweiterungen Ja
            Hyper-V - SLAT-Erweiterungen (Second Level Address Translation) Ja
            Hyper-V - Virtualisierung in Firmware aktiviert Nein
            Hyper-V - Datenausführungsverhinderung Ja

            S
            StefanKlein
            Known Participant
            February 7, 2024

            ...which was to be expected 😞

            20240207_105547_104-win-GS.zxpd

            D
            Daniel C. W.
            Participating Frequently
            February 7, 2024

            Same issue here, had contact to the chat-support, they are denying the problem and telling me it is my system. (cursing removed)

              C
              christianf56831941
              Participant
              February 7, 2024

              Same Problem here on all of our windows 10 machines. We updated some of them now to Windows 11 and the problem is way better than in windows 10 but still persists as every click in the explorer takes longer than on those machines that already had windows 11 before that bug appeared. Already uploaded my log via log collector.

              WE NEED A FIX!!!

                Ruchika Wadhawan
                Adobe Employee
                Ruchika Wadhawan
                Adobe Employee
                February 8, 2024

                @christianf56831941 Could you share the file name of the log file with us.

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