Inspiring

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The App is hardly working

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For years now, the CC Desktop Application on my system is only working after a fresh restart.

Something is blocking it loading apps, and I can not find out what the problem is.

CC keeps showing a spinning wheel 'Loading apps' and then a blue rectangle that 'Apps are taking longer than usual to load'. In my case, the apps usually do not load at all.

All Adobe Apps work fine, but Creative Clous (which has become more important, since it is a font manager too) is behaving annoyingly. Is anyone experiencing the same, or does anyone know a solution?

I am on a MacPro / Monterey 12.6, CC 5.11.0.522

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Kalvyn RasquinhaCorrect answer

Community Manager

@Jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

Community Expert

Community Expert

check your hosts file and remove adobe entries

disable any av, antimalware

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

<moved from cc desktop bugs>

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Jaydude-wbAuthor

Inspiring

Still having the issues. And this 'Log Collector Tool' does not install for some reason. .zxp is uploading now , I think - it takes a lot of time.

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Kalvyn Rasquinha

Community Manager

Correct answer

Community Manager

@Jaydude-wb it's probably taking a long time due to the size of your log file. You should be able to see the size of the file on your desktop.

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Participating Frequently

@Kalvyn Rasquinha I hope to have good news soon. It's too bad that work is now at a standstill.

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Kalvyn Rasquinha

Community Manager

Community Manager

@EVA_A still investigating. We found some errors in the logs and are following up with the appropriate team

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Community Expert

Community Expert

then you don't have the same problem as the op.

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Participating Frequently

@Kalvyn Rasquinha AdobeLogs 20230825 025827 196-win-GS.zxp

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Participating Frequently

AdobeLogs 20230825 025827 196-win-GS.zxp

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Participating Frequently

Rebooted it but it didn't work, it's been like this for a while

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Kalvyn Rasquinha

Community Manager

Community Manager

Hi @EVA_A , could you upload a log file and send me the file name? See my other post in this thread for instructions.

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Community Expert

Community Expert

does everything work when you restart your computer?

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