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Shae384695920xn0
Participant
July 7, 2024
Question

Unable to launch Adobe Illustrator and unable to install Creative Cloud

  • July 7, 2024
  • 3 replies
  • 739 views

So I have no idea how a .dmg file works. I'm running Windows 11 version 23H2, and Adobe Illustrator just tells me I need to update my system, even though there isn't an update available. I tried downloading the installer for Creative Cloud, but it just gives me a .dmg file I can't do anything with. If anyone has had similar issues, I could really use a hand.

This topic has been closed for replies.

3 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
July 31, 2024

Hello @Shae384695920xn0,

Sorry for the delayed response. I hope Bobby and kglad's suggestions helped resolve the problem. If not, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727) so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

A
Community Manager
Anubhav MCommunity Manager
Community Manager
July 31, 2024

Hello @Shae384695920xn0,

Sorry for the delayed response. I hope Bobby and kglad's suggestions helped resolve the problem. If not, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727) so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 7, 2024

DMG is for the Mac.

A
Community Manager
Anubhav MCommunity Manager
Community Manager
July 8, 2024

Hello @Shae384695920xn0,

Thanks for reaching out. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4ctSXJ1) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

S
Shae384695920xn0Author
Participant
July 8, 2024

Okay so I can't install Creative Cloud, downloading the installer gives me a .dmg file which I cannot use on a Windows PC. .dmg files are for Mac.

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