Why are Beta releases crippling start-up of Stable versions of Photoshop, Illustrator, and InDesign?
Even more concerning: Beta versions installed on one’s system are affecting start-up of completely separate applications. I had Beta After Effects & Media Encoder installed. Apparently, these were preventing Photoshop, Illustrator, and InDesign from opening. All versions of After Effects, Media Encoder, and Premier Pro themselves, however, were able to open without issue on my system. The current Adobe screw up only seemed to affect Photoshop, Illustrator, and InDesign, which freeze at the splash screen and also cause RAM usage to climb through the roof resulting in screen redraw issues and an unstable computer.
The below post is testament to the number of Creative Cloud subscribers suffering from this problem. It also reveals that the temporary fix is to remove ALL Beta applications one might be using. Sure enough, as soon as I uninstalled the Beta versions of After Effects and Media Encoder, my Stable versions of Photoshop and Illustrator opened normally (I have not tried InDesign yet because I have not re-installed that program yet).
Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes
I am wondering about a few things here, which hopefully those more informed and technical than myself can give feedback on. Perhaps the discussion can contribute to Adobe implementing some positive changes to prevent such troublesome updates from occurring, or at the very least keep users better informed when such issues happen.
First, there is what I feel is Adobe’s unsatisfactory response in not properly addressing this problem. Instead of posting or sending out some kind of notification to users about the issue, they let their subscribers find out the hard way that some applications will fail to open under a specific condition. This causes users to waste inordinate amounts of time trying to figure out what is wrong and, after performing the usual trouble shooting, wasting even more time with tech support!
Yesterday, after an hour on chat with lackluster support, I was told the issue was on their side and to wait 4 hours. It has been almost 24 hours without any kind of response or follow-up on status of this critical issue. Certainly, they must know by now that the immediate workaround is to remove all Beta Apps. And yet, no such official communication has been issued that can help those whose work has now come to a standstill.
The second, more important issue I see from this fiasco, is the wisdom of having an ecosystem so tightly integrated that program errors to one aspect of it affect such a broad range of applications. Exactly what is adobe doing in their code that ties these programs together so that program errors critically affect them all at once? Is it some kernel that controls the start-up of all applications? Is there some kind of overreaching data sweeping going on during start-up that they recently implemented? Why would a Beta version of After Effects prevent start-up of a stable version of Photoshop?
AdChoices