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Anonymous

Question

Adobe Creative cloud causing huge battery drain issues!

Forum|Forum|8 years ago
February 12, 2018
19 replies
33071 views

I had been looking to get Adobe XD and so installed it to my surface book 2. Since then I noticed that I had a huge battery drain occurring even when the laptop was in sleep mode! I literally went from 100% down to 76% in the space of a morning without ever even opening the lid of the laptop. Luckily this is a brand new surface book 2 and I could track exactly when the battery drain started happening as I haven't installed much at all yet.

I literally ran the trial of XD while having a coffee and learning session on Sunday and my battery, which typically lasts all day, was in power saving mode after just 3 hours! Given that XD doesn't use the 1050 gpu and nothing else was being used this is insane! Needless to say I uninstalled Creative cloud and XD but, lo and behold the problem persisted. This had me baffled until I found out that un-installing creative cloud does not in fact un-install the drivers and services that were installed with creative cloud. This includes the actual culprit, which is the updating and software verification service. For whatever reason (given that my system is showing relatively low cpu usage) this service was literally draining 1% of my battery every few minutes! Giving a laptop with two batteries an expected life of just 4 hours! Whether in use or not!

I have since manually nuked the service and lo and behold my battery is now back to normal. I can't see how Adobe don't now about their services doing this and when I look at the forums I find many many Mac users complaining about exactly the same issues with the services that Adobe CC installs on their macs. Needless to say I am not going to be using any Adobe products until they sort out this nonsense. I mean for one thing why would a service be draining a battery to begin with? What the heck is it doing given that it seems to be running completely independently of the software it's supposed to be interacting with i.e. Creative cloud!

File sync

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MassNerd

Inspiring

November 2021 and it still an issue. Check out this observation I made on my 5900X windows 11 machine:

https://community.adobe.com/t5/creative-cloud-services-discussions/adobe-cc-background-tasks-waste-significant-power/td-p/12485852

mike-mher

Participant

Havind the same issue, no apps are running at all, but the battery on my Macbook Pro M1 goes down just because of CC.

acarl005

Participant

Still an issue for me on my Macbook. The energy usage is unacceptably severe.

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AleBest

Participant

Same for me. My new mac is like a radiator and event after reinstoling CC, i am still experiencing a lot of activities from CC in the background. It really puts me off form using this products as its affecting all other work i am doing on my laptop

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Apoorv5E55

Participant

So i was facing the same problem recently, i primarily use an M1 mac but my secondary computer is a windows laptop from dell, i typically use illustrator and photoshop while plugged in and while doing that, the temparatures go upto 96 degrees C. I was surprised but at the same time i thought that it maybe because of the project containing too many elements... but then i realized the battery problem... i used to close illustrator and take the laptop off for studying and the battery life went from typical 6 hours to 36 minutes. i looked a bit into it and noticed something one day... i already had the creative cloud auto-start on boot but the battery would last normally until i launch illustrator...

Solution that worked for me:
So i basically started closing all the creative cloud apps from the hidden icon (attached below) and suddenly i saw the battery life restoring... its a tedious job doing it every time you close those apps... but we dont have a better solution yet fro what i have found everywhere.

loyal_scientist98C6

Inspiring

Adobe is having many issues lately and they simply don't care about solving them. I'm seriously thinking about making a switch to Afinity and other alternatives.

slimMedia

Participating Frequently

Hello!

ADOBE - please fix this. My MacBook gets drained in idle by CCLibrary, node and CEPHelper. CCLibrary alone is using 21% of CPU in idle modus without any Adobe APPs open. This is insane!!!!

PLEASE FIX THIS!!!!

LinSims

Community Expert

Posting here won't do you much good. This is a user-to-user forum, and the developers don't come here.

You can make a request through the Wishform, although I suggest you actually search for this topic there and add a vote to a previous request. I'm sure there are previous requests because this has been a common complaint for a long time now. The developers do pay attention to requests there.

https://www.adobe.com/products/wishform.html

notsosimpleton

Participant

Running Macbook 2019 w/32gig of Ram and it's been particularly bad this past month. Only running Illustrator and CPU load was ~60% and temp was hot w/ fan running constantly. Needless to say, a huge battery drain. Deleted AdobeCCXProcess.app and CoreSync folder and I only open CC desktop app when I need to update an app otherwise it's off all the time. Went down to 5% CPU load and no fan.

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charlottel21432675

Participant

How do I do this? I want to see if I can reduce mine as well

notsosimpleton

Participant

In your preferences for Creative Cloud desktop, shut off all syncing and disable startup at login. Then quit out of CC desktop entirely so it isn't running and keep it closed unless you know you want to update any of your apps. I think it's doing lots of background work that taxes the CPU. See if that alone works for you. If it doesn't, you can then try and delete AdobeCCXProcess.app and the CoreSync folder. TBH I don't really know what the Process app does but I did see it running high on my Activity Monitor. I did all at once and my computer has never been quieter and battery lasts like 3 times as long. So nice.

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jessaiduran

Participant

Ugh, it's November 2020 and still having the same issues...
thought my battery was broken even though I just bought it last december....
The battery drain is just ridiculous, 6 hrs of usage to 2-3 hours usage??? I am really starting to get concerned with my macbook pro's battery health if this will continue, my unit will not last me as it should be. So far, I have consumed over half of the 1000 charging cycles, just because Adobe XD and Photoshop drains it like supeeer fast.

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sophied353

Known Participant

march 2021 still same issues. I noticed this back in october or november of 2020 and tried to fix it but if i canceld the adobe cc tasks that were in the task manager they would all cancel but as soon as they did my pc turned into a blue screen it was even hard to turn the pc off but eventually had to do a hard reset but nothing was lost. Thankfully. But it really sucks that this is still a current issue im thinking abt reporting it and making a suggested feature that allows optomizing battery porfomance preference setting something like that to where we can choose how much battery adobe cc takes up on our pc's. But other than that not sure what to do and it makes it difficult if you want to take your computer outside and draw and there are no outlets around, my current issue actually ugh!

slimMedia

Participating Frequently

Small Update on the battery drain issues I had: I steped down to Photoshop 21.2.5 and solved the issue this way. The actual reason was, that the new Preference-Synch-Feature was causing serious problems on the 2 Mac-Systems I am using Photoshop CC. I had to force-quit PS noumeous times to cancel the synch loop, so I steped down a version to solve this issue. Than I noticed that the power consumtion problem was gone too. So I am pretty sure that the new synch veature was the culprit for the power drain. Maybe this issue will be resolved in future versions V 21.x.x

Cheers!

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Milly5FF8

Participant

Similar issue here...

I have a 2019 Macbook Air and noticed my battery runs out fast during sleep mode. I lost 15% over night under sleep mode.

Apple support told me to reset a couple of things and they didn't help. Basically all usages happened during sleep are from Creative Cloud. I'll unintsall them to see if that's what caused the issue.

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