Participant

Answered

Adobe Creative Cloud Does not sync - just says "Getting storage information"

Forum|Forum|5 years ago
March 18, 2020
13 replies
17093 views

Adobe creative cloud does not sync. Sems to get stuck getting storage infromation. Tried unistalling and reinstalling with no luck. Apps still update, but I am not able to access my cloud storage.

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Feature request

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Correct answer wondermike

So thanks to their support the problem was solved.
Don't know if it can help but this is what they made me do

kill all adobe processes via activity monitor
Close and log out from creative cloudl app
run the creative cloud app uninstaller and select the repair option
Reboot the computer
log in again

After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

M

marelises19724189

Participating Frequently

I am having the same issue since tuesday the 8th of August. Can't seem to find an answer that fixes the problem.

kglad

Community Expert

@marelises19724189

https://community.adobe.com/t5/creative-cloud-services-discussions/cc-sync-issue/td-p/11948234

DavidMatos

Inspiring

Same here. So much annoyance, Adobe…

I

Ivoryplum

Participating Frequently

I had this problem, and tried everything that had been recommended.

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all for "Read & Write".

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

D

default5h6aohhgby5z

Participating Frequently

This did it for me. Awesome! Thanks!
(I still had to force stop all adobe related things but after that... just fine!)

D

defaultlvixevzwl3uf

Participant

for me the issue was my ~Library folder was locked and would not allow the CoreSync to be created, I recommend you turn on notifications and provide access for the system to write to that folder.

T

talleyl87635112

Participant

How do I do that? I think this might be my issue

D

defaulttkfowhcv04u1

Participant

Ivoryplum posted nice instructions on this on Oct 04.

B

brentonn55859458

Participant

If you're on mac, open activity monitor and close all creative cloud activity, including the core sync and CCX, as these will likely be showing "not responding." Try opening after that, and hopefully it will clear up any traffic jams. On windows, it's practically the same but the app is called task manager I think.

rkotakonda

Participating Frequently

I've found a solution to this from your Mac go to Launchpad/Activity Manager and Force Stop all of the Creative Cloud apps. Then re-open the Adobe Creative Cloud you will as "up to date" It worked for me.

W

wondermike

Participant

When is adobe gonna tackle this?
This issue is making my life miserable.

I wonder why I keep giving my money for a service that does not work and does not fix some core issues like this one

W

wondermikeCorrect answer

Participant

So thanks to their support the problem was solved.
Don't know if it can help but this is what they made me do

kill all adobe processes via activity monitor
Close and log out from creative cloudl app
run the creative cloud app uninstaller and select the repair option
Reboot the computer
log in again

After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

A

Ashkan Ashtiani

Participant

Worked for me too, just terminated all adobe related processes from task manager and repaired creative clouse through it's uninstaller.

E

E11World

Inspiring

Same issue but I feel like not doing anything until Adobe addresses this. Just happened all of a sudden 2 days ago and seeing how people have already done the basic stuff, I don't bother.