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alfredc24352841
Participant
Sep 24, 2022 3:10 AM UTC
Answered

Adobe Portfolio Audio Not Loading

Hi,

 

When I upload audio to my portfolio site, I get a message saying that my content has been uploaded but is being converted. This conversion never completes and the audio player never loads, even after MANY hours waiting. My files are mp3 and no more than 2MB each.

 

Is there a workaround or a timeline for this issue to be fixed?

 

Thanks!

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alfredc24352841Correct answer
Participant
Oct 22, 2024 4:21 AM UTC

Hey, it's me again. Just wanted to say for anyone else having this issue, I've found that Adobe Portfolio's audio player does not like to cooperate with mp3 files at 48000 Hz. It much prefers to work with mp3s at 44100 Hz and at 192kbps. Good luck!

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5 replies

alfredc24352841AuthorCorrect answer
Participant
Oct 22, 2024 4:21 AM UTC

Hey, it's me again. Just wanted to say for anyone else having this issue, I've found that Adobe Portfolio's audio player does not like to cooperate with mp3 files at 48000 Hz. It much prefers to work with mp3s at 44100 Hz and at 192kbps. Good luck!

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 22, 2024 2:43 PM UTC

for others,  use either 8- or 16-bit sounds at sample rates of 11, 22, or 44 kHz.

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Sep 24, 2022 3:21 AM UTC

Sorry, No forum here... Try the Portfolio links in https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-make-adjustments-in-the-mobile-version-of-adobe-portfolio/td-p/12118201

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alfredc24352841Author
Participant
Sep 24, 2022 3:23 AM UTC

Is Portfolio not a Creative Cloud Service? Seems like this is the place for a question like this.

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Sep 24, 2022 2:10 PM UTC

No, this is not the place for Portfolio... here is the list of forums

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