Adobe Portfolio: contact form does not send emails.

Forum|Forum|3 years ago
July 17, 2022
3 replies
4666 views

The contact form on Adobe Portfolio does not send emails to my registered email address when submitted. Have done several tests, no emails come through. Checked junk folder too, still nothing. Help please?

Correct answer Nancy OShea

Hotmail could be IP blocking. Try with another email address that's not on Hotmail.

Nancy OShea

Community Expert

Did you enter your preferred email address into the actual contact form options?

If you don't, you won't receive anything becase no mail is being sent.

1. Go to Pages and select your contact page.

2. Scroll down to your Form and click the pencil icon to edit > Select Customize.

3. From the panel, select Form Options. Enter your Email address where shown (see screenshot).

4. Hit Done. And Update Live Site.

Contact Form Module

https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module

Hope that helps.

Nancy O'Shea— Product User & Community Expert

J

jayb71347206Author

Known Participant

Thank you for your replies - yes I've double-checked and my email address is already set correctly for the form. Also I use Hotmail, which doesnt have Social or Promotion folders, only Junk. nothing comes through to Junk or Inbox.

Nancy OShea

Correct answer

Community Expert

Hotmail could be IP blocking. Try with another email address that's not on Hotmail.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Do you use Gmail?

In my experience, GMAIL filters mail to Social, Promotions or Spam folders. Check all 3. When you find it, whitelist it and move it to your Inbox folder.

https://www.lifewire.com/how-to-move-messages-between-inbox-tabs-in-gmail-1171983

Nancy O'Shea— Product User & Community Expert