Adobe Portfolio websites doesn't load with the "www" prefix

Forum|Forum|1 year ago
September 6, 2024
1 reply
282 views

My portfolio website editsbyanna.com doesn't load up if I add the "www" prefix to it. When i used www.editsbyanna.com it doesn't work and after a lot of time I get the Err_connection_timed_out error. I have checked my domain provider and all the records are pointing correctly. Now the issue is not happening with me alone, one of my friend who has an Adobe portfolio website is facing the same issue too....Can someone help me out on what's happening with the portfolio site?

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kglad

Community Expert

check this thread, https://community.adobe.com/t5/creative-cloud-services-discussions/adobe-portfolio-and-problem-with-www/td-p/14827965

N

Nimmi36675082o5eeAuthor

Participant

Hi, I already did everything detailed in that thread, and my A records at my domain provider Namecheap are also pointing correctly. And it's not mine alone, a couple of other people i know are also facing the same when trying to use the www prefix.. I want to know whether this is a problem with the servers coz without the "www" prefix everything is working fine. I have already raised a ticket for this, but there has been no resolution yet..

kglad

Community Expert

you can open a ticket, portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

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