Adobe Support Has Wasted My Time for Seven Years — Is There Anyone Competent I Can Speak To?

I have had an extremely frustrating experience with Adobe support for nearly seven years.

Whenever I contact Adobe through chat, it is very rare to reach someone who actually understands the issue. Most agents repeatedly ask the same questions, provide irrelevant or unclear answers, and keep transferring or redirecting me without resolving anything.

These conversations do not take a few minutes. They often consume hours of my time, only for me to leave without a clear answer or a practical solution.

My questions are administrative, not technical. They concern organizing and managing accounts within my organization, and the answers are not available in the FAQs or standard support articles.

How can I reach someone at Adobe who is genuinely knowledgeable about organizational account management? How can I have my case escalated to a competent specialist who can understand my questions and provide clear, direct answers?

I hope at least one qualified member of the Adobe team will read this and contact me to properly review my situation and help organize the accounts within my organization.