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JamieBarmakian
Inspiring
February 11, 2021
Answered

BLANK WHITE SCREEN when logging into Creative Cloud app on iPad

  • February 11, 2021
  • 4 replies
  • 527 views

Hi everyone, 

I am having trouble logging into the Creative Cloud app on my iPad. Whenever I submit my email, I get a blank screen. I read that this can be because my adobe login has characters in it so I changed it so it no longer has characters. I restarted my iPad and deleted and redownloaded the app, but the problem is still the same. 
Can someone please help me?

Thank you, 

Jamie

 

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This topic has been closed for replies.
Correct answer JamieBarmakian

Thank you everyone for the advice! I was able to sign in on abode.com and then I opened the app after that and it was logged in. 

4 replies

J
JamieBarmakianAuthorCorrect answer
Inspiring
February 12, 2021

Thank you everyone for the advice! I was able to sign in on abode.com and then I opened the app after that and it was logged in. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    February 11, 2021

    Hi Jamie,

     

    In addition to the suggestions from others. Are you able to log into Adobe.com on the iPad or do you get the same result? Does the same thing occur in other Adobe mobile apps on the iPad?

     

    Also, saw this too in case it helps https://community.adobe.com/t5/download-install/creative-cloud-ios-app-opens-to-blank-page/td-p/10959709

     

    Best,

    - Dave

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 11, 2021

      Is there any change if you hold your device in landscape mode instead of portrait?

       

      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 11, 2021

      exit (not the same as putting in the background) the cc desktop app (google your mobile's os and how to exit apps)

       

      restart the app

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