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JanineG.
JanineG.
Inspiring
June 22, 2020
Question

CC pinned folder disappeared from File Explorer

  • June 22, 2020
  • 2 replies
  • 555 views

Hi All,

 

I was wondering if anyone has an idea on how to fix it. When CC was updated last week, I think that's when it happened, the CC pinned folder has disappeared from my File Explorer.

 

The same issue was described in a related post from 2018, but it's exactly what I am currently facing. The resolution provided in that post isn't actually helping since it's informing on how to get rid of the folder, not how to get it back.

 

https://community.adobe.com/t5/creative-cloud-services/why-does-creative-cloud-files-doesn-t-appear-on-explorer-s-navigation-pane-like-other-clouds/td-p/9966639?page=1

 

I've run the CC repair option but no changes. Screenshot attached if needed.

 

Thanks.

Janine

    This topic has been closed for replies.

    2 replies

    ArnoldRosema
    ArnoldRosema
    Participant
    February 26, 2021

    I am experiencing the same issue, the folder is disappeared in Windows Explorer tree. When I login on the cloud, everything is there.

    C
    Collin5FA0
    Participating Frequently
    October 15, 2020

    I guess no one has responded?  Have you resolved this issue?  I am experiencing the same thing and would like to resolve the issue.

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