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"CCX Process" & "CCLibrary" CPU at 100% not yet resolved (Jul 2021)

Forum|Forum|4 years ago
July 28, 2021
15 replies
14384 views

This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!

Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

This topic has been closed for replies.

Correct answer Mariia Novikova

I've use Adguard app to block AD

Oh, so this is an issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

@_fisheater Are you also using AdGuard?

N

NN5D04

Participating Frequently

Just a reminder that of April 26th 2023 - Adobe did not do anything about this.
Was in contact with them multiple times.
Can't wait for ProCreate to come on Desktop & will look into ClipStudio now.

kglad

Community Expert

@NN5D04

there are fewer complaints about this than in the past (but obviously still some). it's hard to determine what software on your computer is interacting with adobe's background processes to trigger this problem. adguard and proxy software were identified previously, but there are probably others.

the simplest/best (imo) help would be for adobe to allow users to select which, if any, background processes they wanted to run.

F

FranGal12

Participant

Here it is, almost the end of May and still no resolution to this issue that's been going on for two years. TWO YEARS!!!!!

I regularly get CCLibrary or CCXProcess at 100% CPU and forcing the fans to blast a full speed.

Not using AdGuard and no proxy. I have AdBlock Plus, Sophos Home and Clean My Mac, but so have others who've complained on this and other related threads. It seems AdGuard has been identified as a problem but not the others. So what gives???????

Come on Adobe. FIX THIS!!!!!

A

Aleksandr2257473846pf

Participant

This script is your friend, I run it on startup, works like a charm:

alex$ cat ~/bin/kill_adobe
ps ax | grep -i adobe | cut -b1-6 | xargs kill -9

I resent my computer being used in a corporate botnet with zero thought being given to what customers really care about. So upsetting.

shaunwortis

Participant

As of Jan 2022, this is not resolved. What is current status of this bug?

Not using AdGuard.
CCD is up to date.
CCLibrary process is at 99.9% of CPU all the time.

N

NN5D04

Participating Frequently

As of Mid of April, this is not resolved.

Same as the poster above I am beyond annoyed by this.

It's even running when no Adobe Programme or the Creative Cloud is active. If I wouldn't know about the issue I'd assume that is malware running in the background that is causing my high performance Mac to nearly lift off.

Please fix this!

N

NN5D04

Participating Frequently

Just coming back here to say, I have to kill the CreativeCloud via Activity Monitor almost daily. This is such a joke.

P

powerful_image15D5

Known Participant

Checking back in a month after last post with video showing the issue still persists on windows.

Without fail, the only way to maintain a productive workflow is to have creative cloud always closed and not running in the background, that's how bad this still is.

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Aleksandr2257473846pf

Participant

I concur. It's been causing endless issues for me, including the battery/CPU load described here. Even after quitting it, it leaves dozens of processes in the background (MacOS Big Sur), which I have to go and force kill. So upsetting they would do this. To think that the issue like this is unresolved for, what, more than 2 years?

P

powerful_image15D5

Known Participant

My experience, video capture of my showing how CC/Coresync CPU useage are very high, causing Windows Explorer to also be very high, how it affects any useability of Win Expl., and how closing those programs 100% solves it every time.

https://youtu.be/dOFs8jPZdhw

2

22297827fzil

Participant

I have same problem, "CCX Process" and "CCLibrary" using high CPU constantly, if not killed.

Version: 4.7.1.3

One solution: uninstall Creative Cloud and stop using the product...

mbdrake

Known Participant

Also experiencing this on a 14" MacBook Pro M1 Pro (10 core CPU/16 core GPU) with 16Gb RAM and Monterey 12.1.

CCX Process is 4.6.5.2

CC Library is 3.14.19.8

I'm not running AdGuard, but I am using Setapp and Sophos Home Premium Edition, along with iStats Menus and Clean My Mac X (which forms part of Setapp). Also running Forticlient VPN only client 7.0.1.0060, Backblaze.

I

Ian A Kennedy

Participant

CCLIbrary is draining my battery and generating hugh amounts of heat. MBP 16" Intel. It runs at close to 100% CPU. Why is it even running at all. What is it doing. I don't sync to the cloud and I haven't got Lightroom or Photoshop running. How can I configure CC so that it only runs on my computer when I run Photoshop or Lightroom. I'm not interested in any other background features in the slightest.

Photoshop also drives my fans mad when it is open even when it has no documents open.

Mariia Novikova

Adobe Employee

Hi Ian,

Are you using AdGuard by any chance? Or Proxy related software?

If you are not using anything like that, could you please provide following:
1. While CCLibrary being using lots of CPU, open Activity Monitor, click on CCLibrary and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot - just make sure to do it for CCLibrary, not CCXProcess like on a screenhsot).

Thank you,
CCLibraries Team

K

kaleidoscape

Participant

I've been experiencing the same issue with my MacBook Pro (16-inch, 2019) and Catalina 10.15.7.

I've never installed AdGuard, or any other Proxy related applications.

Not quite sure, but it may happen when I'm loggin in multiple accounts (even if I don't run any adobe CC apps).

K

kaleidoscape

Participant

My CCX process is 4.6.4.2 and CC library 3.14.19.8.

D

defaultwrjow8pdlg0c

Participant

Hey, I noticed creative cloud, that is supposed to only be used to update my apps and sync some photos is using a significant amount of energy and cpu ressources for absolutely nothing. Reading the threads it seems that this problem is old, I would like to know when adobe will finaly fix this problem as of right now I've got to reinstal this shity software every time I need to update photoshop and lightroom which is ridiculous. For the price we pay every month I would expect this kind of bug not to last for months.