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Gabe287426188u5u
Participant
March 7, 2023
Question

Content Synchronizer Not Working

  • March 7, 2023
  • 2 replies
  • 1167 views

Hi everyone, I've been really struggling to resolve the issue on my mac with creative cloud. It says there's an issue syncing libraries, and a pop up will say the adobe content synchronizer is not working. Afterwards it goes to send adobe a report of the issue and also says that adobe couldn't find any solution. My mac is version 10.12.6 right now I don't know if it's just old or there's an issue on adobe's end. Someone please help I've tried every single troubleshoot method.

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2 replies

S
Steven28911862g34m
Participant
March 16, 2023

X2 asking for help on this same issue

Same issue as Gabe described. Running MacOS 10.12.6 also.
Did every single step that Kglad laid out. The CC cleaner, uninstalling / re-installing.

The problem started with Adobe fonts being activated on the web browser, but not making the connection to Creative Cloud app. Then the "fonts" page of Creative Cloud just showed the loading wheel with no end.

Now to make matters worse, after doing a complete uninstall of the CC app, 
it does NOT let me download any of the apps anymore (Illustrator / Photoshop etc...) citing that they are not compatible with my system instead of simply offering me the best older version it could.

This is such GARBAGE.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 16, 2023

@Steven28911862g34m 

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

S
Steven28911862g34m
Participant
March 16, 2023

Thank you @kglad for the prompt reply.

Your suggestion to go get the older versions of the Apps @ prodesign tools worked great, thank you.

However I still have my issue with Adobe fonts not working.
Through creative cloud I still only have the spining blue wheel.

I've used CC cleaner, uninstaller, and re-installed the app from new and logged in again from the new install.
Any idea what is causing this error / inability to load or see the fonts I've activated?

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 7, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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