Creative cloud causing BSOD

Forum|Forum|6 years ago
January 3, 2020
3 replies
4987 views

Hello,

Ever since installing the creative cloud ive been facing numerous BSOD which where giving all kinds of errors.

after disableing everything adobe related program on start up the issues seemd resolved but as soon as i try to use any adobe product on my pc it simply crashes after a while.

Yes. i have the latest windows updates and the latetst driver updates. no a power plan change did not fix this.

i have attached 3 dmp files and i honestly hope somebody can help me figure this out

https://we.tl/t-ZC5Lycl0GE <--- Dump files

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R

Ronald5E68

Participating Frequently

Hi,

Facing exact the same issue here. Recently bought a new PC, Ryzen 5 3600,Windows 10 home 64bit,32 GB 3200 memory. After installing Windows on it, with latest drivers and nothing else I can run stress tests without any issue.

Then installing Adobe CC and I design the system becomes buggy and crashes with BSOD's.

I found that, debugging the dump file using windbg, that 'Adobe helper.exe" took lot of resources and caused that particular crash. .

At last decided to de install CC and Indesign but I need it for my job... So a bit stuck.

I will try to create a virtual system using VirtualBox and install CC on it...

Any other suggestions perhaps?

Greetings Ronald

T

Test Screen Name

Legend

It is an absolute rule of Windows that an ordinary app cannot cause a BSOD - unless there is a bug in Windows, a bug in a driver, or a hardware fault. Windows, in effect, claims to be "bulletproof", and if a bullet goes through a bulletproof window, then it is not a fault with the bullet.

Adobe apps make much more use of the GPU than most apps, so the video driver would be the first thing to check.