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Vadaar
Participant
Oct 16, 2013 12:53 PM UTC
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

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    138 replies

    Stanley_W
    Known Participant
    Dec 14, 2022 12:28 AM UTC

    9 Years and it is still an issue.  I've never used Cloud Storage but it shows 85 megs of 100 gigs used.  That seems to be enough though to get a notification from the Creative Cloud app to upgrade my storage.  You'd think Adobe would have that notification show up when you have only 10% or so left.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 14, 2022 12:36 AM UTC

    @Stanley_W 

     

    In order to free up storage, you have to disable the photoshop presets feature as described here (choose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

     

    then go to your cc web site by opening cc desktop app>clicking cloud icon>cc webempty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)click the lightroom link at bottom left of your cc web page and delete files from there.lastly, recheck your deleted folder

     

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    Stanley_W
    Known Participant
    Dec 14, 2022 3:43 AM UTC

    Thank @kglad.  I currently do not have Preset Syncing enabled.  I don't recall it ever been enable.
    Since I don't use Adobe Cloud Storage I have only have been looking at Your Files: Cloud Documents, Published, Synced files and Mobile creations.  Those are all empty. 
    BUT under Your libraries (which I didn't bother to look at before because I thought I hadn't uploaded anything) there are items.  An AI graphics folder with 5 files, which were probably put there when I got an e-mail from Adobe about AI examples and I clicked the link.  There other is a layer style that I have used.  Again, with Preset Syncing off, I must have not read the whole dialog box when I asked if I wanted to save it as to where it was saving it.
    So I thank you @kglad  for making me look at things that I didn't know I had.

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    grafikundso
    grafikundso
    Participating Frequently
    Dec 7, 2020 9:17 AM UTC

    7 years later no solution, not bad adobe. still same problem here.... crazy

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    Amy5CE4
    Participant
    Sep 16, 2020 10:56 PM UTC

    I'm confused but I'm having the opposite problem... it says I have used 0 GB of storage connected to our team account, but there are definitely files in there. Do you know why that is? 

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    pSyl0
    Participant
    May 4, 2019 7:53 PM UTC

    Hi I'm having the same issue I have no files, yet it shows i'm using 7,9GB!!!

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    ed22CCnotNICE
    ed22CCnotNICE
    Participating Frequently
    May 15, 2019 8:19 PM UTC

    Most of mine ended up being Lightroom taking up a ton of space, and I couldn't see how much or where. Tech support had me go online and DELETE my ENTIRE library and that solved the space problem. The problem with that is that I can't have my LR cached files taking up all that space!!  That should be unlimited - we're paying for CC storage and LR on top! So I had to upgrade to a larger storage, and I don't think that's cool. No where does it say that LR is taking all that space. It did it today again actually....Says I'm using 24GB when my CC is now only 2GB. I minimized my CC because I was pissed, and I use OneDrive for whatever else now. Or my flash drive in my pocket. So where's all the other space? Probably in LR because I'm changing to LR CC, which I don't really like. I don't have an alternative though. Once you start, you're screwed.

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    Amit_Fuss
    Participant
    Apr 11, 2019 12:44 PM UTC

    Maybe Your Archive in the Web Creative Cloud is not empty...

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    mollykateyoungiv
    Participant
    Oct 25, 2018 1:04 AM UTC

    Hi There,

    I am having the same problem. I deleted a lot of my photos but it still says storage is almost full.

    Thanks

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    Anki_AG_
    Adobe Employee
    Anki_AG_
    Adobe Employee
    Oct 25, 2018 11:07 AM UTC

    Hi,

    Have you tried deleting them from Deleted folder at Adobe Creative Cloud ? Please let us know if that resolves the issue.

    Thanks,

    Ankit

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    design.elite
    Participant
    Nov 15, 2018 4:31 AM UTC

    I have the same problem!  I have NO files inside "Deleted", "Lightroom" or "Spark".  Now my work is stalled

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    Jan Kowal
    Jan Kowal
    Participating Frequently
    Sep 28, 2018 9:11 AM UTC

    Hi Adobe,

    can you write why so many users have the same problem and how to avoid it in the future?

    Can a normal user solve the issue himself or only with support of Adobe tech guys which have full access to the storage server?

    thanks

    Zbigniew

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    howardy77090684
    Participant
    Jul 1, 2018 12:08 AM UTC

    I have the same issue. It asks me to buy more space even though I have only 6 pictures stored on LR CC

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    Frogman38
    Inspiring
    May 19, 2018 8:43 AM UTC

    I had this issue... the LR Mobile app and Lighroom CC on PC showed 80Mb used, yet the CC Cloud app on windows showed over 5GB used. I resolved this by copying a file out of my Creative Cloud assets folder and back in. That is the Creative Cloud Folder in your PC user profile. Obvious there is a Bug with the creative cloud app on windows, not synching space used data properly which Adobe have not admitted. As soon as I modified content in the assets section it refreshed. It didn't change when I deleted photos from my LR mobile collections.

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    georges22443003
    Participant
    Jul 5, 2018 9:53 PM UTC

    Ugh...I am having the exact same problem.  Used lightroom CC and am being told my storage is "full"  Went through the picture timeline and deleted EVERYTHING...and my storage still says it is full and trying to upload the same pictures.  i.e. I don't see anything disappearing.  Went online through the Creative Cloud app and nothing is there.  Yet my storage is full.  WTH?

    My first mistake was trying to upload way too much, but now it shouldn't be, yet my storage is full.

    I'm going to add, that nowhere on my computer or online do I seem to have ANYTHING stored for the Creative Cloud.  Why do I have 100% used?

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      Anonymous
      May 12, 2018 8:16 PM UTC

      I had one issue this day...

      I had 1 Photoshop Fix File (mobile app)in the cloud...the Creative Cloud App says that the file size would be 22 GB??? For 1 Smartphone picture?

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