Skip to main content
V
Vadaar
Participant
October 16, 2013
Question

Creative Cloud Desktop App Shows Incorrect Free Space Remaining

  • October 16, 2013
  • 25 replies
  • 27409 views

Hello,

I have a technical issue with my creative cloud account.  My CC desktop application (Windows) shows as having 46.7% of the available space used, and at present I have no files stored or in my creative cloud archive.  Something is definitely amiss! 

Thanks,

-Jon

    This topic has been closed for replies.

    25 replies

    Show previous replies
    PCO94
    PCO94
    Participant
    May 5, 2018

    Nearly same issue. 49,2 GB of my cloud storage are used - but I have no files. I deleted them in LCC and LCC.Web.

    Archive is empty.

    :-(

    PCO

    peteracotthill
    peteracotthill
    Participant
    May 4, 2018

    Hi, I am also having this problem too. I have 0.05% space used, nothing in the deleted files folder and receive the server error problem when attempting to upload a file. CC reports that I need to buy more space.

    brendanp67734505
    brendanp67734505
    Participant
    March 1, 2018

    Also having this problem.  Files deleted from Archive, desktop app still reports no space available with the same amount used before deleting the problem files.

    F
    fritz.one
    Participant
    January 24, 2018

    How do we fix this? I don't see any resolution on here. I am having the same problem. All 20GBs are taken up but I don't see anything.

      F
      fritz.one
      Participant
      January 24, 2018

      I am also having the same problem. This is ridiculous! I don't see any files in my storage but it states it is full.

      samuelj80853226
      samuelj80853226
      Participant
      January 17, 2018

      Hello, I have the same problem

      Archive is empty but CC says 75.2% is used, 1.5GB of 2GB

      Thanks

      Sam

      T
      t_m_back
      Participant
      January 17, 2018

      You need to call adobe -- that's what I had to do and they fixed it for me.

      T
      t_m_back
      Participant
      February 25, 2016

      My creative cloud files are only at 12.98 gig. But it says my percentage is at 91.96% and I'm using 18.39 gig. That's wrong, I'm only using 12.98 gig.  Also, I thought archive didn't count towards the 20 gig? Need to fix this, as I have an impending large project!!

      wharress
      wharress
      Participating Frequently
      February 25, 2016

      Hi,

      Your archive counts towards your overall quota. So if you had 10GB in Assets and 10GB in Archive you would be out of storage (20GB) If you then emptied your Archive, you would have 10GB free.

      Hope this helps.

      Thanks

      Warner

      D
      design-freek
      Participating Frequently
      September 8, 2015

      Hi, I have the same problem. My Creative Cloud says I have used 88% yet all folders including archive are empty.

      Please help.

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      September 8, 2015

      @design-freek - There was a metadata issue that caused that some files to not be visible. They have been placed in a folder under Files at https://assets.adobe.com/files‌

      S
      sierrad84932489
      Participant
      August 16, 2015

      Hi there,

      I'm having the same issue as the others.  The cloud says my storage is full but there is nothing in the cloud.  It says to check my archive but my archive is empty.  It says I have used 100% of my available space and thus I cannot use it.  I need some help.  I had an Adobe tech assist me one week ago, solved the problem and now it has started up again.  Frustrated with Adobe Cloud...

      Please help.

      Sierra

      D
      dawzrd
      Participating Frequently
      February 8, 2015

      I too am having problems with emptying my archive. I shouldnt have tried syncing my LR catalog. Plz advise.

      Ken G. Rice
      Community Manager
      Ken G. RiceCommunity Manager
      Community Manager
      February 10, 2015

      @Craig Gundlach - Just checked and your Archive is now empty. Depending on what was permanently deleted from the Archive it may have taken some time to complete.

      A
      arowley4
      Participant
      July 16, 2015

      @socalmorena - Looking at your account with the Adobe ID you are using to post here in the forum I see that you are using 2.66 GB (which matches your "less than 3GB"). The Archive is empty. All of the files and folders are in Files at https://assets.adobe.com/files (and in the Creative Cloud Files folder on your computer if you are using file syncing).

      Two questions:

      • Do you have more than one Adobe ID (and this one is showing 18 GB)?
      • Where are you seeing 18 GB listed (from the Assets > Files tab of the Creative Cloud Desktop application and/or from the Activity > Settings page in the browser at https://assets.adobe.com/activity/settings)?

      Hi Ken,

      I'm having the same issue as others - the Creative Cloud app is saying that I am using 25.39GB of my 20GB storage but after deleting several folders and files I should only be using 11.97GB. I have checked my Archive and it is displaying as empty even though the deleted files and folders have not appeared in here.

      Could it be to do with the fact that one of my folders is a shared folder? Does each participant need to clear their archives in order for the storage to update?

      Many thanks in advance for any advice you can give.

      Anna

      Show more replies
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices