Skip to main content
ericl97465915
Participant
Oct 6, 2020 2:53 PM UTC
Answered

Creative Cloud Files folder on C: drive is deleted after reboot

Hello,

 

The 'Creative Cloud Files' folder under my c:\users\ folder gets removed after I reboot.

I end up with:

Creative Cloud Files (archived) (1) and

Creative Cloud Files (archived) (2)

The files on the cloud itself are fine.

Any ideas?

 

Eric

 

 

This topic is closed to new replies. Start a new post to keep the conversation going.
ericl97465915Correct answer
Participant
Oct 7, 2020 5:53 PM UTC

It turns out this was caused by a corrupt CC desktop app.

Re-installation solved the issue.

View reply

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 7, 2020 3:30 PM UTC

what folder?

 

your cloud sync'd folder?  if so, embed (don't attach) a screenshot using the embed photos icon, and show the sync'd folder designated in your cc app:

 

 

Translate
ericl97465915AuthorCorrect answer
Participant
Oct 7, 2020 5:53 PM UTC

It turns out this was caused by a corrupt CC desktop app.

Re-installation solved the issue.

Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices