Inspiring

Answered

Creative Cloud Sync Very Very Very Slow

38 replies
21803 views
Translate

I'm having issues with the creative cloud sync. My boss recently moved over all our files from Dropbox over to Creative cloud. Before I had no issues. Now I am being given 3 hour or more syncs just for simple files. Please can some one help!

This topic is closed to new replies. Start a new post to keep the conversation going.

R

Ramesh_EncoreCorrect answer

Adobe Employee

Hi Ramesh,

I don't want to download the Log Collector and get involved with Terminal, etc. — I just have the time to deal with that.

But I will add the following to this discussion:

I tested my upload speed several times and it's between 1.0 and 1.5 Mbit/s.

So I just uploaded a sample 100MB file to CC Files and it took about 10 minutes.

So that's about what should be expected.

So maybe it's not that CC syncing is so slow.

But if I take the same file and upload it to DropBox, it takes about 1 minute?

What am I missing here?

Or what is DropBox doing to speed the performance?

Thanks for your follow up,

Brad

Hi,

Have you ever uploaded that file to dropbox (even with a different name or from different location)? If yes, Dropbox has this optimisation where it detects if the file you are uploading has already been uploaded by you or not, if yes, it will not transfer the entire content to the cloud, it will just send the updated content for that file to the cloud and that is why maybe you are observing a better performance.

CC doesn't have this optimisation yet. This enhancement in sync algorithm is already in our backlog and we are prioritising it.

Regards,

Ramesh.

rajanp34800507

Participant

Wow. Provide one 1 TB storage and dont allow the users to leverage it by reducing the upload speed. Very very impressive.

Translate

kglad

Community Expert

@rajanp34800507

again, if you want to address adobe, use the links in my previous message. (these are user forums.)

Translate

MacTheSteve

Participating Frequently

Chiming in here just a mere SIX YEARS later with the ongoing slow CC sync. As every other user in the universe has stated, this unreliable CC sync is still exponentially slower that Dropbox. Any workaround for anyone? And why does CC not allow a Select All in the deleted folder to eliminate all the deleted files? It is frustrating and laborious to have to move files out of CC and into DropBox and then have to explain to co-workers and clients that Adobe is just too slow to use for sharing.

Translate

kglad

Community Expert

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

Translate

A

Archibald the Grim

Known Participant

Just moved lightroom 5.4 with 7800 (257gb) of photos. I have taken 1tb of creative cloud storaage.It has just taken 70 seconds to sync 1 photo and I now have 6440 to go which by rough calculation will take 5 days of solid syncing. Has nothing improved???

Translate

D

David24374782m9lr

Participant

My Adobe is slow to just 25% only 3 other files in Adobe and I run a Mac 21 with safari and no drop box what is my problem please .

david

Translate

S

SmartMediaBE

Participating Frequently

4 yrs later... still no improvement.

Translate

H

hdd113

Participating Frequently

It looks like Creative Cloud is just generally poor in performance. A few days ago I decided to try out using CC, and moved a few hundred files over to the CC folder from my OneDrive. I immediately regretted it as my computer almost came to a halt. I deleted the files as soon as the computer became usable after a few hours.

Translate

jeroenr92072295

Inspiring

On Windows, I can confirm that Core Sync is a process that is for an extended period of time (at least 15 minutes after every wakeup from standby, hibernate or power-off) taking up 20-something percent of my CPU capacity. What's worse, is that while Core Sync is running, also Windows Explorer is running at the unusually high 40-something percent of CPU capacity. This is unacceptable. I literally can't do anything on my PC until Core Sync is done and as a result Windows Explorer will wrap up (getting back to nominal percentages like 0% up to 2%). I mean, I can't open a browser window or any other application for that matter. Also, running at 100% CPU causes Windows itself to almost freeze (start menu becoming really slow, no chance of being able to open a Windows Explorer window).

There must be a causality here. Windows Explorer only runs at 40% or more if Core Sync is running. Once Core Sync stops running at 20% CPU, Windows Explorer goes back to 0-2% CPU. Please put this back on your backlog with priority. You can't just accept that your users have to wait on you product to finish until they can at all use their workstations.

Below it what it looks like, until Core Sync is finished.

Translate

williecoyote

Participant

Have been trying to download some work for the last 3 hours and it is taking forever. Photoshop update has been just released, so I presume that the servers are busy updating the world. Why does Adobe not separate Sync from program update??? We pay enough for a sub standard service. I now tell my clients to use Dropbox, but still have to pay Adobe for Sync, no wonder they don't give a stuff about their customers.

Translate

D

dermotmoconnor

Participating Frequently

I've been in slow upload hell for days now.

Noting the near complete lack of responses from Adobe, and their usual half-baked 'solutions'. Pathetic.

Translate

L

lars bekj50368941

Participant

Hmmm... big disapointment here. I have between 150 to 350 hours left of sync time on my 500GB libary - and CC Sync has already been on the job for a week on my business laptop. In reality CC Sync does not work, and I have not been able to utilize my new (expensive!) Photography Plan yet! Please advice on updates and suggestions.

Translate

eb60864394

Participant

I'm in the same situation, where I'm trying to sync all my old photos.

As of now, I have "Syncronizing 12663 photos". I wouldn't say I'm completely stuck, but it's painstakenly slows.

When browsing the forum, one issue I can think of that cause this is that I have some pretty big video files in my gallery. Is there anyway to exclude these files from syncing to the cloud?

Translate

eb60864394

Participant

Just wanted to provide an update. I removed all movie files from Lightroom, and then the upload started again. I'm guessing the sync tool has a file size limit?

Translate

sidianmsjones

Known Participant

Just started using this today. Guess why I'm here... :\

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.