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Inspiring
November 7, 2016
Answered

Creative Cloud Syncing never ending / doesnt stop / continuously going

  • November 7, 2016
  • 33 replies
  • 34195 views

Hi!

I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.

This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!

Can anyone explain to me:

1.) Why the Creative Cloud App is continuously syncing

2.) What is the app syncing (since my files are all uploaded already)

2.) What I can do to make it stop

I do not want to stop syncing altogether, I just want it to stop after my very minor changes are complete. That said, it does make me wonder if it is a good idea to let Adobe into my system in such a way, if things like this occur!

Any help is greatly appreciated... but please only respond if you know what your talking about!

Don't tell me to reinstall the app - I have done that!

Don't tell me to move files into another folder and then back - I have done that!

No need to tell me how to stop syncing altogether - I know how to do that!

This topic has been closed for replies.
Correct answer David__B

Hey Walter,

I after reviewing your logs our engineering department was able to identify the cause. This issue will be fixed in a future update to the Creative Cloud app. I'm not sure when that will be, but hopefully some time soon.

Thanks for reporting it!

- Dave

33 replies

JohnSmith_III
Participant
October 25, 2019

Hello. It is late October 2019, and there is an entirely new version of Adobe Creative Cloud out on the market. Version 5.0.0.354 with CoreSync 4.3.14.8.

 

And the Syncing is still not working. App says 27 of 27 files synced, icon spinning and process is active.

 

So, in January 19th "engineering dept" was coming up with a fix, hopefully sometime soon. Is it soon? Soon? Or NOW?

kurtgoetzinger
Participant
September 18, 2019

The past week or so one of my PCs will sync the files, but my other work computer (different office) will not. This is a MAJOR problem. Please let us know what to do? We are in a pickle and it's slowing production down drastically. Thank you. - KG

powerful_mindset5C18
Known Participant
September 15, 2019

Same issue on PC, tried all solutions mentioned here and yet no luck 😞

Lusik142
Participating Frequently
August 13, 2019

I can confirm that the problem persists. I tried all of the steps described above and although these help for a short while, the problem comes back repeatedly. Pausing sync for a moment and resuming it results in "All files synced" message but the app resumes (and never ends) syncing shortly after even though I don't update any of the  Creative Cloud files.

Participant
February 6, 2019

Hi,

same problem here.

After reading most of the answers, I do this on my two machines:

  • Stopping sync
  • Killing CoreSync processes from Activity Monitor
  • Deleting Adobe Sync (whole folder) in Applications > Utilities
  • Deleting CorSync (whole folder) in Library > Application Support > Adobe
  • Deleting Creative Cloud Files folder (after making a backup)
  • Deleting files from assets.adobe.com! I think there is somewhere a db file which is making the neverending sync or something similar.

Creative Cloud app is telling me I still have files inside

But it's working again

Carola_BHG
Inspiring
June 14, 2019

After deleting many files from the Deleted files folder in the Creative Cloud, my syncing has been cycling to never end. At forst it said it would need more than 50 hours. Then it was more than 40. Then around 14 hours, but now there is no due time and it just says syncing all the time. But it's not syncing because my partner in another location can't retrieve the synced files I'm working on, and this has lasted all week. We have to send each other the files through Skype or Sharepoint! This is a mess!

I have stopped syncing, killing processes and deleted the CoreSync folder in Application support, but I can't delete any app/Utility and I don't have an external drive to backup/delete all my files.

Of course to make it worse I can't delete the folders mentioned before because I don't have administrator rights in this computer and also I don't want to bother the IT with all this stuff. HOW DO I FIX THIS?

It's been like this for the last two days and we have work to do.

powerful_mindset5C18
Known Participant
December 31, 2018

Hey All,

Happy New Year!

We are hours away from 2019 and still have this problem...

agustíncordes4489104
Participant
December 18, 2018

I can't believe Adobe hasn't fixed this yet. It's a trivial patch to implement: if the bloody folder has relocated, just delete the database and reindex all files. It didn't take that long -- certainly takes *way* less time than waiting for an endless sync to happen.

I wouldn't trust my work files again to Creative Cloud (I have moved on months ago to Affinity and competing software anyway).

VincentClark
Participating Frequently
December 18, 2018

David__B you mentioned that this issue would be fixed shortly, I encountered what I believe to be the exact same issue.

Windows 10, Adobe CC (everything is up to date.)

I found agustincordes​ steps

I tried these steps from @agustincordesand the problem was solved.

{

- First, stop syncing and shut down the Creative Cloud app

- Second, just in case delete all temporary files in AppData\Local\Temp

- Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync

Finally, launch the Creative Cloud app and start syncing }

For  Adobe @David__B, here is what I learned.

1. the problem initially presented as 316 more files to sync 29 hours. 30 hours later, still same problem.

I then killed all processes related to Adobe that was not the license server. Once that was done, the problem that presented aligns with this thread.

2. I followed agustincordesand steps. The only hiccup was an Adobe Logging application was preventing all files from being deleted. (I backed up the log file before deleting) and forced the file to be deleted.

3. How the heck does one get into this situation?

This is my theory.

I made very large change to the file structure of by CC folder on Computer A. Computer B (laptop) is presented the problem.

In the past when I make file system changes I occasionally get weird errors, but normally that do not cause problems, however things seem to get unstable when I do this.

(Mind you, the changes to the files system I made were significant and synching was active on both machines)

While one would hope Adobe would fix all these file system sync issues, we need to take responsibility of our on actions and whee what we can do to prevent the issue. (in theory)

Here are my suggestions.

If you are changing a lot of things, moving files, creating / deleting folders.

- Pause syncing on all machines.

- Make File System Changes on your main system first.

- Resume on Machine you used to make the file system changes.

- Allow that to fully sync to the Cloud.

- Resume on other machines.

In closing.

Thank you so much agustincordesand , I owe you big time.

For everyone, share your logs with adobe whenever possible. It is the only way things will get better, until then, best practices rule.

DR Brandt
Known Participant
November 14, 2018

I have had issues in the past with CC Sync, and whatever I did to fix the issue at the time, I did it.... and then I removed all my other syncing services:  Google Drive, Dropbox, Onebox, etc. Now I only have Creative Cloud on my laptop. (Win10). I'm wondering if multiple syncing services is or was a known issue, and, if so, was this resolved? I'd like to install Google Drive again, but not if it's going to be mean to my CC.

powerful_mindset5C18
Known Participant
October 7, 2018

Is it fixed? I have this problem just poped-up today!