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Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
September 22, 2023
Answered

Creative Cloud update with error code 146 on macOS 13.5.2 (Ventura)

  • September 22, 2023
  • 1 reply
  • 1898 views

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.

 

Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.

 

I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.

 

Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.

Correct answer Rene Andritsch

Just updated to 13.6. Thought maybe this was due to a macOS issue. Error still there.


Yet another log file I found which is located in the main Library folder (not the User Library): Library/Logs/Installers/Adobe/Install.log. In this one there was the warning that files could not be moved to this directory: "/Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app/Contents/CodeResources"

I deleted the whole “Creative Cloud Libraries” folder and tried again. A completely new folder with a newer version of the CCLibrary.app was installed which solved the problem.

So hopefully this helps if someone has the same problem. This solved it fo me.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 22, 2023

(there are 3 cc desktop forums - discussions, ideas and bugs.)

 

for error 146 - https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

Rene Andritsch
Community Expert
Rene AndritschCommunity ExpertAuthor
Community Expert
September 23, 2023

Thank you I already read through all the documents but could not find what I was looking for. The help files also seems to only address the file path on Windows.

After some manual digging in the log files which I found in the folder User/Library/Logs/Adobe I found a file in a subfolder called com.adobe.dunamis: dunamis-2023-09-23_08-41-34.log

In this file there are a couple of lines that might be relevant to causing the error:

warn: fs: cannot lock: errno=35 path=/Users/username/Library/Application Support/com.adobe.dunamis/9941f613-c3d0-4c0b-807e-15fe438a33ec/v1/0 (trylock.filesystem_apple.mm.155)

and further down 3 errors: 

error: pipeline: exception state is not on: precondition_failed dunamis_error:18 unknown (operator().pipeline.cpp.233)

error: pipeline: flush failed for name=main.meta_events.0.v1.9941f613-c3d0-4c0b-807e-15fe438a33ecwith code=18 error=precondition_failed (operator().pipeline.cpp.241)

error: utils: exception precondition_failed dunamis_error:18 (exceptionToDunamisError.exceptionhelper.hpp.64)

 

But I have no idea what I can do now with that information.

Rene Andritsch
Community Expert
Rene AndritschCommunity ExpertAuthor
Community Expert
September 23, 2023

Just updated to 13.6. Thought maybe this was due to a macOS issue. Error still there.

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