error message "sorry we can't connect to the servers right now"

Question

Hello, I am on Windows 7. I get an error message "sorry we can't connect to the servers right now" so I can't verify my membership.

All I want is for my membership to be verified as I have paid for the year starting Februrary.

I am anxious to uninstall all my Adobe software and reinstall creative cloud in case I can't access it again and recieve the same error message. I have 27 days left before it stops working. Can anybody help?

Thank you.

Peru Bob · Answer

If you can't get it resolved, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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