error message "sorry we can't connect to the servers right now"

Question

Hello, I am on Windows 7. I get an error message "sorry we can't connect to the servers right now" so I can't verify my membership.

All I want is for my membership to be verified as I have paid for the year starting Februrary.

I am anxious to uninstall all my Adobe software and reinstall creative cloud in case I can't access it again and recieve the same error message. I have 27 days left before it stops working. Can anybody help?

Thank you.

Peru Bob · Answer

If you can't get it resolved, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.