Falla al abrir Creative Cloud.

Forum|Forum|1 year ago
December 10, 2024
1 reply
167 views

¡Hola! Me encuentro con una falla al abrir Creative Cloud para escritorio.

Me aparece "Imposible acceder a los servicios de Adobe" (adjunto captura de pantalla con todo lo que me aparece en el cartel.)

Ya intenté de todo, incluso desinstalarlo y reinstalarlo y sigue pasando lo mismo. Esto me está evitando usar funciones de IA y otras en mis aplicaciones como Photoshop y Lightroom. ¡Por favor! Necesito AYUDA.

This topic has been closed for replies.

kglad

Community Expert

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078?linkId=100000272138469

C

Carolina_Retamozo8920Author

Participant

Hola. Ya intenté todos esos pasos y la falla continúa. No puedo usar Creative Cloud ni ninguno de los programas que forman parte de mi plan mensual. No puedo trabajar. Necesito una solución o me daré de baja

kglad

Community Expert

contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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