Participating Frequently

Question

File syncing error. Could not enable sync

Forum|Forum|3 years ago
May 2, 2022
2 replies
1812 views

The files are not synced. The solution given in the table does not help. What can I do?

File sync

This topic has been closed for replies.

Dmitriy GaynetdinovAuthor

Participating Frequently

Dear Support Team,

Session with remote connection was but the problem was not solved.

I think this error: "File sync failed. Could not enable sync" is due to the fact that I'm in Russia.

This is true?

Two different computers on the same network have the same error.

Neelamk

Legend

Hi There,

We are sorry to hear that, we don't think being in Russia will cause an issue, Could you please let us know what support team helped you with if they provided you with any Case ID.

Regards,

Neelam

Dmitriy GaynetdinovAuthor

Participating Frequently

Hi Neelamk,

They said they would send my request to the backend team. Promised to return.

Neelamk

Legend

Hi There,

We are sorry for your difficulties as you are unable to sync files in the Creative Cloud App. To help you better, could you please let us the below details:

>>What operating system are you using?

>>Is this on your iPad or your computer?

>>If iPadWhat iOS version are you using?

>>Has it always done this or is this something that just started happening recently?

>>Please share the version of the Creative Cloud App.

>>Also let us know if you have done any changes to your Adobe account. Please try to restart your PC and check again.

Regards,

Neelam

Dmitriy GaynetdinovAuthor

Participating Frequently

Hello, your colleagues connected to me remotely, I thought they would really help me, he just gave me instructions - it didn’t help me.
It all started with this

I really need to sync files

Thk

Neelamk

Legend

Hi There,

Could you please let us know if they asked for Logs? If you've completed all of the troubleshooting mentioned in this discussion and this article https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html and also https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and are continuing to have difficulties I'd recommend reaching out to and working with our support directly once again.

Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Neelam

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