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Robert30591161ia6m
Inspiring
Jul 6, 2023 10:10 AM UTC
Answered

Firewall settings are blocking Creative Cloud services

Hello all,

I am getting the following error (see screenshot) that my firewall settings are blocking Creative Cloud services.
The IT specialist at the company has checked everything. Port 80 / Port 443 are enabled and the firewall is not blocking anything.

A new installation of Creative Cloud and Adobe XD did not work.

Switching off the firewall did not help either.

Has anyone had the same problem and a solution?

    39 replies

    ILLUSE83
    Participant
    Jul 22, 2024 5:15 AM UTC

    try to close the adobe cc application via task manager, because if only close the apps not by task manager actually the apps still running in the background, after close it via task manager then just open it again, that way work for me.

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    senjochka
    Participating Frequently
    Jul 30, 2024 8:23 AM UTC

    Hi there, I am also facing an issue and I've subscribed to pro version so I do not understand. My internet connection is fine, all other apps works fine ...

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    Senjochka
    Neelamk
    Neelamk
    Legend
    Jul 30, 2024 9:58 AM UTC

    Hi senjochka,

     

    Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

    Also, try restarting your computer. Please let us know if this helps.


    Thank you,

    Neelam

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    Idrisoulmane
    Idrisoulmane
    Participating Frequently
    Apr 17, 2024 11:39 AM UTC

    I had this issue, I was looking for some fix but couldnt find any that worked. so I removed the CC cloud using the adobe cleaner tool and riestalled creative cloud app it worked for one day and next day had this error so I opned CMD as ADMIN and typed "netsh winsock reset" command, I restarted the computer and now it seems that fixed the issue and it is working fine.

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      Clinton27177034gv1e
      Participant
      Apr 15, 2024 3:45 AM UTC

      If you try to uninstall the program there is an option to repair (in Windows) this fix worked for me.

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        Finn350
        Participant
        Oct 6, 2023 1:38 PM UTC

        I get the same error message on MacBook Pro M2 (2023):

        Libraries sync error

        Creative Cloud services are blocked please check your firewall settings

         

        I have recently updated to macOS Sonoma 14.0. Can this somehow be related to Sonoma?

        No changes in network environment. 

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Oct 6, 2023 1:45 PM UTC

        @Finn350 

         

        it could be related to sonoma, but:

         

        first, update your os and then restart your computer. if that fails proceed to the following steps:

         

        1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

         

        WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

        MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

         

        2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

         

        Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

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          Finn350
          Participant
          Oct 6, 2023 5:52 PM UTC

          Thanks for the advice! I restarted the computer, and now I am not even able to open the message pane containing the sync status messages from Creative Cloud icon (and there is no red exclamation mark either). I suspect that there is some incompatilibity with Sonoma and current version of Creative Cloud. As the repair instructions are quite complicated (I am relatively new to macOS), I wait for a while for an updated version of Creative Cloud desktop to see if the error would be fixed by that way.

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          Pete Suchecki
          Participant
          Sep 18, 2023 11:29 PM UTC

          Same error message. I turned on my MacBook Pro today and I got this error message for the first time ever. Only thing I did yesterday was install some Epson Printer Drivers for an old printer. Could this be the cause of the problem? I dont have FIREWALL on, and my VIRUS protection has not been updated.

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            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            Sep 18, 2023 11:57 PM UTC

            uninstall the drivers and see if the problem resolves.

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            Robert30591161ia6mAuthorCorrect answer
            Inspiring
            Aug 31, 2023 2:48 PM UTC

            If someone needs an answer. This helps:
            https://community.adobe.com/t5/creative-cloud-services-discussions/libraries-sync-error-please-check-firewall-settings/td-p/13912995

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Aug 31, 2023 2:51 PM UTC

              @Robert30591161ia6m 

               

              the author of that post reported it soon failed, and the problem returned.

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              Robert30591161ia6mAuthor
              Inspiring
              Sep 1, 2023 6:49 AM UTC

              Still working in our company since two days now. 

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              Test Screen Name
              Legend
              Jul 7, 2023 10:34 AM UTC

              Did your IT specialist check Adobe's "whitelist" to make sure all the (hundreds of) servers needed by Adobe can be reached?

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              Robert30591161ia6mAuthor
              Inspiring
              Jul 7, 2023 7:18 AM UTC

              Thomas, of course, we have all done and tried all these things long ago. None of it has helped.

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              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              Jul 6, 2023 12:42 PM UTC

              do you have any anti-virus or anti-malware running?

               

              <moved from cc services>

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                Robert30591161ia6mAuthor
                Inspiring
                Jul 6, 2023 1:39 PM UTC

                Hey klgad, 

                short answer: no.

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                  kglad
                  Community Expert
                  kgladCommunity Expert
                  Community Expert
                  Jul 6, 2023 1:45 PM UTC

                  contact adobe support via chat so they can check. there are 2 ways to contact adobe; chat and twitter:

                  chat:
                  use a browser that allows popups and cookies
                  and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
                  in the chat field (lower right), type AGENT
                  be patient, it can take quite a while to reach a human.

                  twitter:
                  tweet @AdobeCare

                  p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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