Getting error 401013 "Oauth token is not valid" when downloading my cloud files

2021 and I receive exact same error code....  except this is with document generation API $&@!

It looks like I can download a file when I`m in the main asset folder and use the download button (although it takes rather long until the window opens where you can choose a download folder). If I click on an asset to see its preview (MP4 file) and try to download it from there it still doesn`t work for me. However, instead of the mentioned error message I will get a simple "page is not responding" browser message.

I've been dealing with this for the last 2 weeks.

All the techs I've talked tooo cannot resolve it.  

My issue was then escalated.   That person couldnt resolve it.

So they escalated it again even higher some some more important person to Take over and computer and try to fix it and that person wasn't able to do anything.

That was escalated again.   They said they would email me when it gets fixed.

This morning I received an automated email saying this issue has been resolved.

I go back to chat to ask what was resolved.   They said that " Because this is a known BUG. we have changed your Adobe case to resolved"  even though nothing has been resolved at all.    they said its going to get fixed in the next update.

After inquiring about when that update will be . He/she said they dont know.

I'd understand if this was just a simple bug. But this seems to be pretty big issue to just brush it under the carpet and treat customers this way.

Just got a call from an Adobe elevated tech and it does seem to be resolved. Is everyone else able to download files >100MB now?

I too am affected by this with transfers of large files. We use at least 2gb files and everytime we get this:

{"error_code":"401013","message":"Oauth token is not valid"}. Please fix!!!

The problem is that this workaround doesn't get it done for PDF files, which is the main thing I share on CC.

I think I found a solution, as this has been a big pain in my butt for a couple of weeks now to and I never talked to tech support as everyones screen shots of conversations didn't seem helpful at all. This worked for me and a client I work with multiple times a week.

Instead of clicking the "download button" right click on the video and select "Save Video as" then name it whatever you'd like and add the format of the file so for me and my client we just did "test.mp4" and it downloaded just fine.

However this could not be done in internet explorer at all, it was done successfully in chrome and I have no idea about firefox. It could not also be done in a shared folder with all the little thumbnails you had to be in each video file directly. So if you have a folder with lots of items it will going to take time. At least this will be my work around till adobe gets it together.

I`m getting the same issue for about 2-3 weeks now. Really annoying, and what kind of tech support suggestion is this "re-install" everything option? I got a new PC with all the clean and new installs you can imagine...

I think this happened after the cloud service UI was changed/ updated. I mean, technical issues happen and I think we all accept that it might take a while to find a bug, but suggesting something very general even after the exact error code has been provided seems there`s a trainee on the other end.

When you get such a specific error message in games in most cases the developers have a very good idea about what is causing the issue. Guess it`s too much to ask of a small company of Adobe`s size... ;-)

Same issue here on two accounts. Effects all browsers on our machines (Macs).

Adobe not having a good few weeks…

As a workaround, one can right click on the video and choose save video as... (just checked it on a Mac / Chrome)