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Participating Frequently
Sep 14, 2024 7:30 AM UTC
Answered

I am unable to sync my computer to Adobe Cloud services, but it works on others.

I have a very specific problem regarding my computer being able to access the Creative Cloud. At work, I am able to use everything perfectly fine, but trying to use my home computer, I am unable to access any of my data and I have done all of the suggested solutions to attempt to fix it.

For example, I have cloud files saved for Adobe Illustrator that I was planning on working on from home, but I have no way to access them from my desktop, as Creative Cloud doesn't work, and none of the services are available on the website in terms of plans or accessing devices. It seems to suggest a problem with the desktop itself as I am actually able to access the files from adobe web, but I don't intend to work with Photoshop Web as opposed to the desktop version. 

 

I have tried running the host reset program, going into command prompt, updating my time zone, clearing out the files and allowing everything on my firewall settings, but nothing seems to work. I have removed 1 of the 2 devices on my account but ironically I can't add this one as I'm unable to connect to the servers from this computer to do so. According to the live tracker the servers are fine and I am able to access them perfectly well from my old laptop, so I am truly stumped in terms of what the problem might be. If anyone has any suggestions that might fix this problem, I would greatly appreciate it.

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kglad
kgladCorrect answer
Community Expert
Sep 22, 2024 6:18 PM UTC

13 replies

kglad
Community Expert
Community Expert
Sep 14, 2024 8:35 AM UTC

the local sync folder is no longer supported.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Participating Frequently
Sep 22, 2024 1:43 PM UTC

Hello, sorry for the late reply,

I've tried uninstalling everything and reinstalling and it's still not working. It's still on the initializing Creative Cloud. Is there any way to fix this or is the sync folder issue unfixable?

 

thanks

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kglad
Community Expert
Community Expert
Sep 22, 2024 1:54 PM UTC

use a different browser while avoiding opera.

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