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Otilia Martin
Otilia Martin
Participant
Sep 29, 2022 10:37 AM UTC
Answered

I cannot access my portfolio, is shows a blank white page

Hello! I have tried to go to my portfolio to edit my website but the editor page shows nothing, jut blank, my website is working though. I am concerned it could have bee hacked, could someone help? 

 

Thanks

 

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Sep 29, 2022 10:13 PM UTC

Which device are you using?  The Portfolio editing console is designed to work with latest desktop browsers -- Chrome, Firefox, MS Edge.

 

Are you logged-in to your paid Creative Cloud account?  Is your plan active & payment method current?

https://account.adobe.com/plans

 

If you continue to have technical problems, please contact the Portfolio team below.

Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Nancy O'Shea— Product User & Community Expert
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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Sep 29, 2022 10:13 PM UTC

Which device are you using?  The Portfolio editing console is designed to work with latest desktop browsers -- Chrome, Firefox, MS Edge.

 

Are you logged-in to your paid Creative Cloud account?  Is your plan active & payment method current?

https://account.adobe.com/plans

 

If you continue to have technical problems, please contact the Portfolio team below.

Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

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Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Sep 29, 2022 4:02 PM UTC

Sorry, No forum here... Try the several Portfolio links in https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-make-adjustments-in-the-mobile-version-of-adobe-portfolio/td-p/12118201

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Neelamk
Neelamk
Legend
Sep 29, 2022 11:10 AM UTC

Hi Otilia,

 

We are sorry for your difficulties as you are unable to view your portfolio on your website. Could you please try using a different browser or try connecting to a different Internet Service Provider?

 

We are here to help you. Please let us know if this helps.

 

Regards,

Neelam

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