if you have a teams or enterprise managed plan, contact your admin.
otherwise:
1. sign out of the cc desktop app (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html)
2. delete your temp files
2a. win: open settings > system > storage > temporary files > delete files
2b. mac: - open finder > go to menu > library (use option key if not seen) > application support > adobe > common folder > delete media cache and media cache folders
3. if that fails follow https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-me... info from https://community.adobe.com/t5/creative-cloud-desktop-discussions/i-m-locked-out-of-most-of-my-apps-...
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