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Participant
April 7, 2022
Question

Literally why is adobe software so awful [Repeatedly encountering Error 184]

  • April 7, 2022
  • 2 replies
  • 496 views

I am actually going insane over this. Every single week without fail i get that error 184 in my creative cloud that won't let me use any program. Do not link me the only two threads that talk about this error. I have read them so many times I could probably recite them verbatim. They havent helped at all. Every week I get this error and every week I have to spend a couple of hours deleting every single adobe file in my computer and reinstalling everything, there is literally no other way, I have tried everything. And adobe keeps not saying anything about this, the only thing they say is "reboot your pc or reinstall everything". I am this close to being done with all of this, literally what in the world could be causing this? Is there a super hidden little corrupted file somewhere that somehow I dont delete every time? No, I triple check everything and the damn thing works well for some days and then simply stops. As soon as I can stop using this god awful sofware I will. It literally is beyond my comprehension why schools and graphic design workplaces insist on using this.

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2 replies

John Waller
Community Expert
Community Expert
April 7, 2022
quote

Do not link me the only two threads that talk about this error.

 

To find a permanent fix, that's the best place to start even if you feel it is well-trodden, fruitless ground for you.

 

We know that Error 184 occurs when a necessary file is locked by another process. Thus, restarting the computer and reinitiating the installation is the default solution.

 

Failing that, I presume you've read through this older discussion?

https://community.adobe.com/t5/download-install-discussions/exit-code-184/td-p/8538993

 

Have you tried running the Cloud Cleaner Tool during any of your reinstallations?

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
April 8, 2022

Hi, thanks for being so kind, I've just now realised my question was phrased kind of rude because I was tired and mad. So thank you for the kind answer. 

I have read that old discussion and it hasn't worked so far, I also read about the cleaner tool but I found it too complex then. I fear all my project files and stuff will be deleted too. How should I use the cleaner tool? Should I move all my project files somewhere and run it? How do I install it?

John Waller
Community Expert
Community Expert
April 8, 2022

Although it may seem overwhelming at first, there's no need to be afraid. There's nothing complicated for the end user about the Cloud Cleaner tool.

 

It's a script written by Adobe engineers to thoroughly clean out every Adobe application file from every nook and cranny of your hard drive. Stuff that simple uninstalling misses. It doesn't touch your personal data. Manually, it could take you hours. Using the Cleaner tool takes a minute or less.

 

It MIGHT find that pesky file that's giving you grief. It's frequently one of the first troubleshooting steps recommended here.

 

Nothing to install or learn. Just download the file (.exe for Windows, .dmg for Mac), double click and follow the prompts.

 

See "How to use the Creative Cloud Cleaner Tool"

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Start there and report back when you're ready.

kglad
Community Expert
Community Expert
April 7, 2022

something on your computer (eg, av, antimalware, cleaner, defragger etc) is locking an adobe file. 

 

and the reason you don't understand why everyone isn't rebelling against adobe software is because this is not a widespread problem.  ie, whatever is on your computer causing the problem is not a popular/widespread av, antimalware, cleaner etc.