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Estragon Helmer
New Participant
June 15, 2015
Answered

[Locked] How do I remove the 'Creative Cloud Files' folder from my PC?

  • June 15, 2015
  • 59 replies
  • 401264 views

I have never used Creative Cloud's storage, and probably never will. I have no files in the folder, and it is thus, irrelevant.

 

It appeared 2 days ago in file explorer, under /C:/users/ME... and it added a shortcut to itself in the favourites section in file explorer.

 

I deleted the favourite, and the folder, but the next day, when I turned on my laptop, both had appeared again.

Same thing again today.

 

Is there a way to permanently remove the folder, or at least stop the favourites shortcut from re-appearing?

Correct answer David__B

Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

 

Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

59 replies

dedreiix
Participating Frequently
May 11, 2020

For me this issue is not resolved. Even patching the registry is not fixing this.

 

Why can´t Adobe just add a simple CHECKBOX to the settings of the cloud-app to disable this feature, so many customers (that pay for your software) are requesting for FIVE years now.

 

Nancy OShea
Community Expert
May 11, 2020

Adobe product engineers rarely if ever visit these public user-to-user forums.   If you want to get Adobe's ear, submit a bug/feature request where the concerned product teams will see it.

https://www.adobe.com/products/wishform.html

 

Nancy O'Shea— Product User & Community Expert
lumpycustard
New Participant
July 28, 2019

This still hasn't been fixed. I don't use Creative Cloud File Sync, I don't want the folder, I don't want it continually reappearing every time I edit the registry key, and I don't want to change permissions on the registry key because it will most certainly cause issues in the future when updates are released.

Adobe, pull your finger out and add a simple check box to remove the useless navigation pane icon -- there is a loud and consistent consensus that people don't want it. Stop treating your paying customers like children.

New Participant
June 6, 2019

IKR, and you guys wanna hear something funny?

Adobe tests doubling the price of its Lightroom and Photoshop plan - The Verge

Bad customer support, bad at gathering feedback, their software are full of bloatware and lags everywhere, and they want to raise prices! In what world does this make sense? We're paying more for a product that has becoming worse?

Known Participant
June 10, 2019

It's 2019 and I still had to resort to a registry hack to get rid of the folder on the sidebar. The Subscription model has made it to where no matter what we want (I'm still using 2014 products because the new changes suck on almost everything) we still have to pay for garbage we don't. I had to find an alternative to acrobat because it keeps installing plugins that I will NEVER use into Outlook. Now they are removing features and even removing out ability to use older versions of their products. The subscription model is a scam and if I had a choice, I would dump adobe in a heartbeat, but unfortunately, they have the market cornered on a lot of things and there are no viable or compatible alternatives.

Adobe, how does it feel to know that most of your users hate you?

Participating Frequently
June 6, 2019

You got to love how the first response by Adobe is DEAD WRONG and has NEVER WORKED.  They're like Microsoft.  Can you type?  YOU GOT A JOB ANSWERING SUPPORT QUESTIONS.  No, you don't have to be accurate.  In fact, the more confusion you cause, the greater your year end bonus.  You'll go from a quarter to a WHOLE dollar! 

I've been using the solution at the link below for years and it works (at least until the next Creative Cloud Update).  It's the best solution so far that I've found.  Don't trust @Adobe to offer a decent solution.  All their solutions try and keep them in control.  They can easily modify their software to ignore their own registry keys and from some responses it appears they may already have.

Everyone knows Adobe only pretends to listen to their users.

https://www.tekrevue.com/tip/remove-creative-cloud-files-file-explorer-sidebar/

New Participant
June 6, 2019

Well, I guess I'm totally out of luck. This solution sadly doesn't work for me. I followed it to the letter on the newest everything.

paull77704693
New Participant
June 5, 2019

Hi Adobe are you going to fix this problem? Before the UNWANTED icon appeared, I could just click on the "Quick access" Icon at the top of the explorer window when saving or opening files from an app. Now your UNWANTED icon has pushed the "Quick access" icon out of view. A minor inconvenience that, repeated hundreds of time a day, becomes a major one. Can you please understand that "leveraging our desktops" as a marketing strategy makes people dislike your company, and actively seek alternative products. Ignoring your customers' minor requests for over three years frustrates them. It shows that you are either incompetent, complacent, or actively nasty, none of which are good looks.

I'll reiterate what every user on this thread has implied or explicitly stated, "IF I WASN'T FORCED TO USE YOUR PRODUCTS, I WOULD CHANGE IMMEDIATELY AND NEVER LOOK BACK."

Keep buying up better products than you could ever hope to engineer yourself, Adobe, it's the only way you'll stay relevant, /*cough/Allegorithmic/*cough*/.

Mawthra
New Participant
May 29, 2019

Just reinstalled my machine and that "official registry fix" did not remove the icon from Explorer... I ran the "unPinCCF.reg", gave it admin privs when asked, restarted... icon is still there. I went to the path in the registry that the file was modifying and I can confirm there is a "1" (meaning unpin it) where there should be...

This is absolutely pathetic at this point... if you turn off Creative Cloud Fiiles in the Creative Cloud preferences, that icon should instantly disappear

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
December 18, 2018

Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

 

Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

Royi A
Inspiring
December 18, 2018

David__B  wrote

Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

I'm sorry @David__B, This is not enough.

The problem isn't only the shortcuts it is the many background processes Adobe adds to Windows on Start Up.

We want to be able to install Photoshop and no Adobe process to run until I run Photoshop.

Simple as that...

~ Gil
Inspiring
December 18, 2018

Well this one got my attention !!

First, good luck with this and second . . .

I bet there are a million other users that would like a solution too.

I'll follow this for a bit

Inspiring
September 11, 2018

To remove the Creative Cloud Files folder after removing Creative Cloud installer manually search for and remove the following registry keys:

{0E270DAA-1BE6-48F2-AC49-6ADDCBA6B3CC}

You find this under HKCU\Software\Microsoft\Windows\CurrentVersion\Exploorer\Desktop\Namespace

and under HKCR\CLSID

Apparently the uinstall cleanup is not complete. There might be other debris from Creative Cloud as the programmers at Adobe are still fumbling with basic Windows-Programming.

July 18, 2018

Files:

http://www.3k.wtf/RemoveCC/remove-CCfromnav.reg

Instructions:

Type task scheduler into the start bar and open the program

right click and create a new task

Fill in the fields:

  • Name
  • Description
  • Tick the box "Run with the highest privileges"

Begin the task: at log on

Tick the box "Repeat task every" and select 1 hour

Insure enabled is ticked

Create a new action by pressing the new... button

Action: Start a program

Click Browse... and locate the file you downloaded in previous step.

The file you downloaded should be saved in a safe location, where it wont be deleted (don't leave it in your downloads folder)

Copy the below screenshot, making sure the task can be run even when the computer is idle and making sure the computer wont turn itself on to run this task, it would be pretty annoying to have your computer turn on every hour

Copy the below screenshot

JonyOk
New Participant
July 17, 2018

that seem horrible...

you can try this way..

- install "Revo Uninstaller Pro"

- right click "Adobe Creative Cloud" folder

- choose uninstall with "Revo Uninstall Pro"

hope this way can help u ..

July 18, 2018

This is not uninstall of application, but rather a removal of the folder it adds to explorer.