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Estragon Helmer
Participant
June 15, 2015
Answered

[Locked] How do I remove the 'Creative Cloud Files' folder from my PC?

  • June 15, 2015
  • 59 replies
  • 401334 views

I have never used Creative Cloud's storage, and probably never will. I have no files in the folder, and it is thus, irrelevant.

 

It appeared 2 days ago in file explorer, under /C:/users/ME... and it added a shortcut to itself in the favourites section in file explorer.

 

I deleted the favourite, and the folder, but the next day, when I turned on my laptop, both had appeared again.

Same thing again today.

 

Is there a way to permanently remove the folder, or at least stop the favourites shortcut from re-appearing?

Correct answer David__B

Based on customer feedback Adobe engineering has created a registry entry which can be set to either show or hide this Creative Cloud Files shortcut and is unaffected by Creative Cloud app updates. Please see this article for more details: Remove Creative Cloud Files folder shortcut from the Navigation panel | Windows 

 

Some users reported that the linked registry file from the help article no longer worked on Windows 10. If you encounter this issue please also trying signing out and back into the Creative Cloud desktop app in addition to rebooting the system.

59 replies

Participating Frequently
July 4, 2017

This is so ridiculous.

Are these forums monitored by Adobe Staff? Seems like there are consistent failures to resolve customer issues.

From Chat support staff who don't seem to have any experience or training in the software, to Forum Staff Members who are never around, only solve minor issues, and give incorrect solutions, is anyone accountable?

Just saw a few responses to this thread deleted, funny how whoever's monitoring these forums has time to do that, but not to actually resolve any issues.

Gross.

June 21, 2017

on macOS i setup a cronjob to hide it (because of course, if you do it once, adobe will show it. via terminal:

crontab -e

10 * * * *  chflags hidden ~/Creative\ Cloud\ Files/

Rick Janssen
Participating Frequently
May 29, 2017

Is anyone else noticing the lack of response from the Adobe staff in this thread as of late? I'm beginning to think that they are pretending this issue has been fixed with that promised 2015 update.

HELLO ADOBE? IS ANYONE THERE?

I guess our monthly subscription payment doesn't cover customer support...

Portlandium
Participant
May 26, 2017

Hello,

Although I'm new here, I would like to add there is a step I haven't seen mentioned that may help. You need to right click in the white space under your folders in the sidebar and uncheck show all folders.

Stephen Ross Scott
Participant
May 21, 2017

I bloody hate Adobe these days. Every single thing they do just inches me towards any other solution but them. Fix this crap Adobe. We should not have to tidy up your crap and edit registries because of your sloppy programming.

chanl43136374
Participant
May 9, 2017

After TWO years, this adobe cc shortcut in sidebar still cannot be removed.

Royi A
Inspiring
May 1, 2017

I wish Adobe would let customize the installation process.

We don't need all this bloatware coming with the CC Installation.

I for one want Photoshop only, nothing with it.

The amount of processes the Adobe CC Installer adds is amazing.

Participating Frequently
February 27, 2017

The registry fix worked for me, even after a restart. Changing the location out of C:\Users\Me did not work.

Known Participant
February 22, 2017

For anyone still struggling on macOS this is what I did.

1) In the Creative Cloud app on your system bar go to Preferences > Creative Cloud > Files and turn sync off.

2) Go to your home folder and delete the folder "Creative Cloud". The link in the sidebar will still be there but it will point to a non existent folder.

3) Relaunch Finder by pressing CMD + ALT + ESC, select Finder and press Relaunch.

PoMaf
Known Participant
January 9, 2017

Adobe. Why is this "Creative Cloud Files" still cluttering up my space? I don't use, I won't use it, I want it gone. LET ME OPT OUT. I shouldn't (and won't) registry hack just to get your bits that I don't want out of my space. Give me the choice.

[An aside: CC2017 has been an awful update for me. Really, productivity-killing awful. I'm giving Adobe 6 months to fix their products, which for me include: Premiere Pro - lumetri is constantly crashing my output renders and previews; InDesign - data merge preview breaks the data merge (you read that right, the preview to check that things are correct, makes it wrong); Creative Cloud - why is "Creative Cloud Files" can't be opted out?; Acrobat - it gave me an internal error, simply trying to move files in explorer, no other explanation. Adobe: Fix things. It doesn't matter how much more of the kitchen sink you throw in if I can't use it without the fear that your own programs are going to irretrievably break my projects. By the next 6 months (end of July 2017), if I can't reliably open a program, and not come across some project-breaking glitch - or some bug that takes me half a day just to work around - within 30 minutes (setting the bar low, I know), it'll become my project over the last half of the year to wean myself off of software that doesn't cut it. Don't say I didn't warn you Adobe. Let me know if you want links to the other glitches that I keep coming across.]