Participant

Answered

Manage Fonts stuck at "Loading Adobe Fonts..."

Forum|Forum|4 years ago
July 26, 2021
14 replies
31074 views

When I go to "Manage Fonts" in Creative Cloud, it just spins with a message "Loading Adobe Fonts...". Perhaps unrelated, I also that "Cloud Storage" in the upper right doc is stuck on "Getting storage information...". I'm running the latest Mac OS X on a clean install on an M1-based Mac Mini.

I tried the following without help:

1) Logout and log back in with rebooting at various points

2) Cloud Create -> "Repair"

3) Cloud Create -> "Uninstall" which wouldn't work saying I still had adobe products that needed it. I delete all Adobe products including any cached directories but still no good

4) Delete ALL adobe related files with clean install

I really don't want to have to do a clean OS install to try and fix this because that will take many hours. Anything else I can try?

Correct answer defaultiwv19aq8h7r3

Figured it out. Just needed to run the Creative Cloud Removal Tool and then reinstall everything (perhaps a hint from Creative Cloud Repair / Uninstaller that this tool exists would help) :

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

J

James2286741308ex

Participant

Reinstallation is all good and fine untill you're in an organization which requires an administrator so you're stuck for hours with no fonts. Creative Cloud has diminished Adobe productivity for years and is getting worse.

Community Expert

contact your admin.

Inspiring

So today I had a deadline which I missed, because the same issue appeared and I had no fonts.

My fonts are still stuck at "Loading Adobe Fonts".

I have:

-restarted my PC
-reinstalled the app
- Logged in and out of my account
-checked my account
-Checked my internet connection

-Reset Adobe Creative Cloud App

Nothing. I still get this Loading Adobe Fonts message.

Adobe fonts is not realiable in Windows.

Tarun Saini

Community Manager

Hi @Red Point ,

We apologize for the inconvenience. Thank you for detailing the steps you've taken for resolution. Could you inform us about the operating system you are using? Since you have attempted some troubleshooting measures, would you be willing to try the suggestions provided here- https://adobe.ly/3Oj8mBk, though it is an older discussion?

Please let us know if this is helpful.

Sincerely,

Tarun

R

Red Point

Inspiring

I'm experiencing recurring font loading issues with Adobe Creative Cloud following recent major Adobe updates. This is a persistent problem I've documented in previous forum posts over the past 5 years, consistently occurring after major Adobe software updates.

Current issues:
- Adobe Creative Cloud fails to load fonts after system restart
- All application settings were reset despite selecting the "migrate settings" option
- Plugins, preferences, and screen settings across all Adobe apps require manual reconfiguration
- Several hours of productivity lost to troubleshooting and rebuilding settings

As a professional working with tight deadlines, I've had to temporarily switch to alternative solutions (Affinity and Google Fonts) to maintain workflow. While these workarounds allow me to meet current deadlines, they shouldn't be necessary given my subscription to Adobe's services.

Based on my documented history with similar issues, there appears to be a pattern of reliability problems after Adobe updates, particularly on Windows 11 Pro. Is there a permanent solution to prevent this disruption to professional workflows?

R

Red Point

Inspiring

Same here, it seems this loading issue at OS startup always happens after new main updates. Everything is terribly slow. Indesign is awefully slow after the update in general. There is 5 seconds lag on everything I try to do. Typical Adobe cloud solution.

kglad

Community Expert

reset your cc app.

R

Red Point

Inspiring

Thanks. But there is no option to reset my cc app on Windows. At least I couldnt find it.

F

furyoisive

Participant

Damn, i'm having the same problem.

kglad

Community Expert

@furyoisive

have you tried any fixes, yet?

F

furyoisive

Participant

Only the least extreme options, i cant really uninstall adobe entirely since it's a company computer.

herepig

Participant

The fastest, easiest solution I found (with info discovered from others online & YouTube) had the fonts part of CC back and working for me in less than a minute. Here's what worked for me (Windows 10 PC):
1 - Close all running apps (especially Adobe apps and of course Creative Cloud) on your PC.
2 - Start Task Manager. Select every Adobe app and and every Creative Cloud app, ONE AT A TIME by right-clicking, then select "End Task" for each one. (Easiest to select all these individual apps if you sort by app names on the left column.)
3 - Find the Creative Cloud icon and RIGHT-CLICK on it.
4 - Select Run as Administrator
5 - Start "Fonts"
This worked for me and hopefully this helps someone else. I cannot afford the time it takes to do all this repairing or uninstall/reinstall. I was surprised it worked so quickly and easily. 🙂

Q

qsgaz330131901cw1

Participant

What is this BS. Why after 2 years this is not fixed. Its annoying I cant add any fonts fix your program Adobe

kglad

Community Expert

@qsgaz330131901cw1

https://helpx.adobe.com/gr_en/fonts/kb/troubleshoot-font-activation.html#:~:text=Toggle%20the%20Adobe%20Fonts%20setting,it%20off%20and%20back%20on.

C

celofernando

Participant

None of these solutions worked for me (September 2023). I'm just resetting my PC, looks like the fastest solution than downloading again and again and again several "CC Cleaners" for the fifteenth time.

kglad

Community Expert

most users reporting a resolution to this have reported finding a firewall or network block or hosts file issue.

C

celofernando

Participant

I don't think this was my case. I'm using two different internet providers, tested on both and the problem remains. I have professional experience with network maintenance, so I can tell that's not a firewall or network block. Did every step on so many articles on Adobe Support Community, and reinstalled so many times the Adobe Apps and CC that I can't even count. Clean uninstall? Done. Disable firewall? Yes. Internet problem? I tested on two different internets with different equipment and different routes. All of these problems began when I updated the CC App this week. Tried to create a fresh user on my PC and voilà, worked. So the fastest solution was just to reset my OS from a fresh instalation.

That's a shame bc is the second time that I had to do it to solve some problem with some Adobe APP 😂
Fortunately, my main drive doesn't need of backup and I can do it easily.

F

Francesco26645489qo9a

Participant

Same problem here. Adobe fonts management is absolute garbage.

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

paulcSkipton

Participating Frequently

Is there any sort of progress on a fix for this issue? Every week my Creative Cloud becomes stuck in a Loading Adobe Fonts cycle. I rely on some of those fonts for work and waste so much time trying to get it to become unstuck. I've tried a reinstall but it didn't work, but even if it did, I fail to see how reinstalling every week could be considered an acceptable solution.

lukasdreher

Participant

Same sht different year.

Adobe what the f are you doing.

K. Charles

Participant

None of these solutions work as of June 16, 2022, on macOS Monterey with a Mac Studio. Do not waste your time. It's bad enough that you'd have to go through all of this to begin with, but for non of it to work is truly irritating.

Uninstalling, Cleaning, Removing, or repairing was a complete bust.

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