Option to Pause/Restart Sync No Longer Available

Question

Hello! Last week, my CC desktop app crashed, and when restored, the option to pause/restart library sync had disappeared. Will this option be coming back? Our marketing department uses it often to resolve sync errors across our team. For example, if someone has loaded assets but others can't yet see them, we can toggle the sync option on/off and resolve the issue quickly and without disrupting any work inside of our Adobe programs. Now, I'm assuming we would have to completely log out of Creative Cloud in order to force a sync? Thank you for any help or insight here!

David__B · Accepted Answer

@smartshopper

https://community.adobe.com/t5/stock-discussions/stop-adobestock-from-syncing-to-library/m-p/14482914#M76444

Hi @abrown@espassociates and @smartshopper

If you're still facing difficulties, could you please reach out to our support directly for this? They can be reached here: https://adobe.ly/4nlHVdv

Thanks,
Dave

kglad · Answer

try resetting the app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded