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Participant
March 12, 2023
Question

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  • March 12, 2023
  • 1 reply
  • 611 views
I have an Imac 21.5" late 2015 but on my Adobe Cloud I can only find a version of Illustrator from 2021, 
why can't I get an earlier one? Years ago there were also 2017, 18, 19... Can anyone tell me something? Thank you very much!
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1 reply

kglad
Community Expert
Community Expert
March 12, 2023

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

Participant
March 14, 2023
thanks now I look at everything but I already see that on pro design tools it asks me 
to buy but I have a subscription! Or is the subscription only valid for the latest version and a previous one,
so if I have 2023 and want 2017, do I have to buy it?
kglad
Community Expert
Community Expert
March 14, 2023

@Mac17_302_HA28836027u7ef 

 

your subscription is valid for all versions, current and all past.  (support is for only the two most current.)

 

prodesigntools won't ask for any money.  if you downloaded from prodesigntools and successfully installed and then are asked to subscribe that's an erroneous request from adobe, if you have a current subscription.  in that situation:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html