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dennisb81933044
dennisb81933044
Participant
June 28, 2022
Question

Probleme Synchronisierung

  • June 28, 2022
  • 1 reply
  • 253 views

Ich habe Illustrator auf dem iPad. Dort habe ich eine Datei gespeichert. Diese Datei kann ich über die Creative Cloud Applikation sehen. Über den Webzugriff ist sie auch unter "Cloud Files".

Ich habe im Finder (Mac) einen Ordner "Creative Cloud Files". Dort sehe ich die Datei aber nicht.

Dort sind nur Dateien, die ich mit InDesign auf dem Mac erstellt habe.

Im Creative Cloud Webzugriff sind die Dateien, die ich auf dem Mac erstellt habe, unter "Synchronisierte Dateien".

 

Irgendwelche Synchroniziergungsfehlermeldungen habe ich nicht. 

Ich denke mir, dass es recht einfach ist, aber ich verzweifele. 

 

Was habe ich eigentlich vor?

Ich will in einem InDesign Dokument Dateien platzieren, die ich auf dem iPad mit Illustrator erstellt habe. Die Dateien sollen dann auf dem iPad auch weiter bearbeitet werden und im InDesign Dokument auf dem Mac aktualisiert werden. Das sollte doch funktionieren, oder?

 

Vielen Dank!

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 28, 2022

Hi there,

 

We're sorry to hear about your trouble. Is it happening with all files or this is the only file which is not syncing? Which version of the operating system you're on? You may Pause the file sync and then resume, it can help fix many syncing issues.

Please try the steps mentioned below:- 

  1. Open the Creative Cloud desktop app.
  2. Select the Cloud activity icon in the upper right.
  3. Select the pause/resume button to pause and resume syncing respectively.

 

If the steps above do not work. Please check this community link and try the steps mentioned in it as a correct answer: https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-not-syncing-to-creative-cloud-files-folder/m-p/5976662/page/2#M10258

 

 

Let us know how it goes.

 

Regards,

Tarun

 

dennisb81933044
dennisb81933044Author
Participant
June 28, 2022

Thanks for your reply!

 

i paused and restarted the process. no improvement.

the posted link did not help me because i did not find the path. the posting is from 2014. has anything changed in the file structure?

 

i think that my error lies elsewhere. can it be that somewhere a checkbox click is missing? The files from the Macbook as well as from the iPad are visible in the web view at https://assets.adobe.com/cloud-documents. only once under "Cloud files" and once under "synchronized files". If I update something on the iPad or on the Macbook, then I can see it directly in the web view.

 

And yes, this affects all files. All files from the ipad are in the web view under "cloud files" and all files from the macbook are under "synced files".

 

I have macOS big sur 11.6.5.

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 28, 2022

Thanks for your response. Sorry about the confusion. I would like to inform you that whenever you create any file through any Adobe app on your ipad, it will go to the Cloud Documents(https://assets.adobe.com/cloud-documents) or for the synced files you should visit (https://assets.adobe.com/files) this will show you all of your synced files.

 

Please check this article and see if that helps: https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

 

Regards,

Tarun

 

 

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