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chzuck
Inspiring
Dec 8, 2019 1:14 PM UTC
Answered

Scammers

I got an email supposedly from Adobe offering help for a problem I posted on the forums.  Strange, they wanted my ID and password.  Of course I did not respond.  So be ware there are people looking at posts on this site for people to scam.  Email address was Adobecare@outlook.com.

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John T Smith
John T SmithCorrect answer
Community Expert
Dec 8, 2019 2:13 PM UTC

For anyone else reading this
.
Never post private information on a public forum... including your actual email address or phone number
.

Also, Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Spam-Reports/bd-p/spam-reports so the person may be banned from the forums

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20 replies

lyne831104
lyne831104
Participating Frequently
Jan 21, 2020 9:56 PM UTC

I was snagged by someone from the same email address as above.  This started in a message in the Adobe Support Community, from Adobe_Michael_Tivey. Tried to charge me for Photoshop Elements 2020 because I said I couldn't download 2019.  I balked at that and they said 2019 no longer supported given my operating system (Win 10 64 bit).  Told me I should go back to an older OS or pay the money for the upgrade.  Scary and a waste of my time.  

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Jan 23, 2020 2:59 PM UTC

You are an easy target for scammers. They even do not need to use PM to contact you as you show your e-mail address to the world. For privacy reasons, your forum name should never be your e-mail in public fora like this one. Please change your forum name...

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ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jan 23, 2020 7:26 PM UTC

@Abambo

I've stopped mentioning the use of e-mails in screen names because there is nothing anybody can do about it until Adobe fixes the broken system.  Forum Account Settings are also broken.  And there is no word on when the forum will be fixed.

 

====================

Beware of fake Adobe reps offering to sell you software.  It's a scam. 

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

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Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Dec 8, 2019 11:52 PM UTC

I wonder how they got your private e-mail address. 

Scan your system for viruses and spyware.

 

 

 

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Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
Dec 9, 2019 12:41 AM UTC

Nancy the scammers may have used the PM system on the forums to message the OP and that would of generated an Email to the OP. In which they could of asked for the OP to reply by email AT @Outlook.com.

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Dec 9, 2019 12:50 AM UTC

    If they used the forum's private messaging system, that means they have an Adobe ID that needs to be de-activated. 

     

     

     

     

     

     

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    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    Dec 8, 2019 2:14 PM UTC

    As above Adobe needs to know the Adobe ID of that user to properly handle this. It will be banned. But without an Adobe ID there is nothing Adobe can do.

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      chzuckAuthor
      Inspiring
      Dec 8, 2019 8:56 PM UTC

      This was a direct email from:  Adobe Systems Incorporated <Adobecare@outlook.com>

       

      When I select reply the to address is:Adobe Systems Incorporated <Adobecare@outlook.com>

       

      This emal is supposedly in response to a current question I have posted about Elements 10.

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      Just Shoot Me
      Just Shoot Me
      Legend
      Dec 9, 2019 12:33 AM UTC

      If it was from Adobe the email address would end with @adobe.com and NOT @outlook.com.

       

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        John T Smith
        Community Expert
        John T SmithCommunity ExpertCorrect answer
        Community Expert
        Dec 8, 2019 2:13 PM UTC

        For anyone else reading this
        .
        Never post private information on a public forum... including your actual email address or phone number
        .

        Also, Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Spam-Reports/bd-p/spam-reports so the person may be banned from the forums

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        Test Screen Name
        Legend
        Dec 8, 2019 1:23 PM UTC

        Thank you for being careful. Please can you tell us the Adobe ID (shown as person's name), so that we can report them and get them blocked? 

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