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Participant
August 14, 2026
Answered

Speak to an AGENT

  • August 14, 2026
  • 1 reply
  • 6 views

I am getting charged by Adobe $43.29 every month when my adobe account does not have any active plans. I need these payments to stop as they are not for my account. 

    Correct answer John T Smith

    Do you have another email address and Adobe account?
    This link will help you find the account that is charging your card
    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

    Or direct to https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    If you do not have a subscription contact the fraud number for your credit card

     

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 14, 2026

    Do you have another email address and Adobe account?
    This link will help you find the account that is charging your card
    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

    Or direct to https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    If you do not have a subscription contact the fraud number for your credit card

     

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?