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Participant
April 18, 2023
Question

Throwing my money away for Creative Cloud I can not use with my current laptop ....

  • April 18, 2023
  • 2 replies
  • 314 views

How do I find real help?  I spoke to a customer service agent that could not think beyond the script written for them. How do I find real help at Adobe? I need to either buy the products I need vs. keeping a scription where I am throwing money in the wind constantly. 

 

I am in a subscription and did not figure out the problem until few months later. 

 

 

This topic has been closed for replies.

2 replies

mandiltAuthor
Participant
April 26, 2023

Having a real conversation with a Customer Support Representative about the options I would have by changing my plan or buying the software I would need to work with my older MacBook Air laptop. 

I am still being charged for the service, and not sure what to do now?

kglad
Community Expert
Community Expert
April 26, 2023

if you have a current subscription, you can use older cc apps that are compatible with your older mac os.  if you need help finding which versions are compatible with your os, indicate your os and the apps you want to use.

 

otherwise:

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

kglad
Community Expert
Community Expert
April 18, 2023

what problem are you having?