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whalestails
Participant
July 11, 2014
Answered

Unable to get file sync to work

  • July 11, 2014
  • 12 replies
  • 17705 views

Hi,

I'm having trouble switching on File Sync, which means I've not been able to download anything from the Market. When I select 'Turn on File Sync' it just seems to think about it, then do nothing. Then when I go to preferences, it says file sync is off. I can't see an Adobe Files folder on my hard drive either. Help!

    This topic has been closed for replies.
    Correct answer Ben Mordue

    For those experiencing these symptoms:

    • Adobe Creative Cloud is installed and runs, but the Files panel shows a generic 'welcome' screen.
    • If you have not synced files before, you may be missing the 'Creative Cloud Files' folder in your user's home folder.
    • If you have previously synced some files, changes are not synced from the desktop to the cloud or vice versa.

    Please try the following workaround:

    MAC

    1. Quit the Creative Cloud desktop application.

    2. In Terminal, copy and paste this command:

    rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

    3. Launch the Creative Cloud desktop application and start syncing.

    WINDOWS

    1. Quit the Creative Cloud desktop application.

    2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

    3. Copy and paste this command at the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

    4. Launch the Creative Cloud desktop application and start syncing.

    Kind regards,

    Ben

    12 replies

    philipo5667916
    philipo5667916
    Participant
    September 30, 2015

    Since I updated to 2015.2, sync hasn't worked.   I've tried all the solutions on these forums I can find, to no avail   Sync works if I copy a file manually in the Finder to my CC directory in my home folder - it syncs to the cloud, and CC shows it as a Recently Changed File.   But from PP, clicking on Auto Save to CC brings up this window:

    That directory exists, and CC can sync from it.   So I am beyond knowing what to do.   I've uninstalled and reinstalled, etc.

    A
    Anaed
    Participant
    July 27, 2015

    I attempted the cmd fix....but when I did, it said it couldn't find it O.o

    I have my program installations and preferences being directed to my D drive, as my main drive only has enough to run my windows OS. The C drive does have the main stuff however, in my program 86 folder.

    Along with the files not even showing up (I just get a spinning wheel that never stops), the website shows I have fonts synced but they are not showing up in my CC app nor in my Adobe programs.

    Help?

    B
    Ben Mordue
    Participating Frequently
    July 28, 2015

    Deana,

    Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

    Windows:

    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

    'AppData' on Windows is a hidden folder. Please read this page for help on showing this folder:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

    To others reading this thread, please note that this thread is very old, and contains out of date information. Deleting options.tix will not resolve any current issue.

    If you are experiencing any problems with file sync, please start a new forum thread with a description of what you're trying to do, and what is not working as you would expect it to.

    Thank you!

    radug34734406
    radug34734406
    Participant
    July 22, 2015

    Hello. I have the same issue here - working on a PC and have tried the provided fixes above but none of them worked. What is stranger is that my colleague is working as well on CC on an almost identical configuration and has no problem whatsoever with his cloud files. Basically this is all I get since a couple of hours ago.

    T
    Tony0125
    Participant
    July 5, 2015

    I could not get my File sync to work either. Adobe recommended uninstall and reinstall Creative Cloud Desktop. However, my Windows 7 did not let me do that until I stumbled upon the Creative Cloud Cleaner Tool at, Use the Adobe Creative Cloud Cleaner Tool to solve installation problems.

    Worked for me. I was able to uninstall and reinstall Creative Cloud Desktop and solved my problem.

    Good Luck

    C
    claytonp28635191
    Participant
    July 22, 2015

    You sir rock!

    I could not get Extension manager to recognize my AI or PS CC 2015. Uninstalled both and CC app and extension manager over and over and couldnt get it to work. This did the trick. Also fixed my syncing issue with my file storage.

    Much much much appreciated.!

    James@doorbellmedia.com
    James@doorbellmedia.com
    Inspiring
    June 23, 2015

    When file sync drags or gets hung up, I just give up on it and use another online hosting method. I like the look and interface of CC hosted files but getting the files up sometimes just doesn't work. So I'll pause the file sync but I haven't found a way to cancel it. Because then when I want to try to use CC file sync again it seems to be trying to look for and upload the files I previously gave up on and deleted from my local Creative Cloud Files sync folder.

    S
    shaneherrington
    Participant
    June 18, 2015
    Please download the attached file to view this post
      HyperPing
      HyperPing
      Participating Frequently
      June 22, 2015

      I love that you pasted your log file here. You rock.

        jeffb3573439
        jeffb3573439
        Participant
        June 11, 2015

        So i have been on char for about 2 hours now and nothing. Deleted all the contents that could in that coresync folder and nothing. There were some files that were locked and could not be moved. I sent the log file and i still do not have a solution. this can't be that difficult. Google drive and dropbox work just fine. why am i wasting my time with this.

        G
        Glitchy
        Participant
        May 1, 2015

        I am having sync issues as well. I just spent an hour and a half with an Adobe Support via chat and all I got out of it is that I am unable to sync to certain shared libraries, but I can create my own and sync to it. Since I'm troubleshooting this from work I don't have hours and hours to spend trying to find a solution. I have tried everything suggested in the forum and nothing works. The Cloud Sync icon just says "Unable to write to disk". It was working before but suddenly stopped working several weeks ago and I am not sure why. I need to collaborate on the libraries for work, so I do need to find a solution.

        Can anyone help me?

        James@doorbellmedia.com
        James@doorbellmedia.com
        Inspiring
        May 7, 2015

        Same issue here. Signed up for CC a few days ago. Used Creative Cloud sync once, putting a small file into the sync folder on my Macbook Pro. It seemed to sync fine. Now it doesn't work.

        stevied
        stevied
        Participant
        July 19, 2014

        Worked for me, thank you very much Ben!

        Cheers

        B
        Ben Mordue
        Participating Frequently
        July 15, 2014

        Hello,

        It seems that several people are experiencing a similar issue. Firstly, I'd like to apologize for this.

        I'd be very grateful if you could help us investigate by providing some more detailed information.

        If you are unable to sync files between your desktop machine and the Creative Cloud, please zip up your entire 'CoreSync' folder at the location below.

        Mac: /Users/<username>/Library/Application Support/Adobe/CloudSync

        Windows: C:\Users\<username>\AppData\Roaming\CloudSync

        'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read this page for help on showing these folders:

        http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

        I'd be grateful if you could email the zipped folder to bmordue@adobe.com along with as much of the following information as possible:

        1. Are you seeing this issue more than one computer? Are you able to sync files on some computers but not others?

        2. Are you working on a corporate network, or at home? Are there firewalls or proxies running on your network?

        3. Are you able to sync fonts or install applications using the Creative Cloud desktop application?

        4. Have you already been in contact with customer support? If so, please share your ticket number.

        Thank you,

        Ben

        meditationu
        meditationu
        Participant
        July 15, 2014

        I did not have a 'Cloudsync' folder but I think you meant 'Coresync' folder so I attached that in my email.

        Thank you for looking into this. Can you please confirm that the issue is not the limit is not the size. I have a student/teacher edition and believed I have a 20GB limit and I was trying to sync a 4GB folder.

        thank you

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