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whalestails
Participant
July 11, 2014
Answered

Unable to get file sync to work

  • July 11, 2014
  • 12 replies
  • 17705 views

Hi,

I'm having trouble switching on File Sync, which means I've not been able to download anything from the Market. When I select 'Turn on File Sync' it just seems to think about it, then do nothing. Then when I go to preferences, it says file sync is off. I can't see an Adobe Files folder on my hard drive either. Help!

    This topic has been closed for replies.
    Correct answer Ben Mordue

    For those experiencing these symptoms:

    • Adobe Creative Cloud is installed and runs, but the Files panel shows a generic 'welcome' screen.
    • If you have not synced files before, you may be missing the 'Creative Cloud Files' folder in your user's home folder.
    • If you have previously synced some files, changes are not synced from the desktop to the cloud or vice versa.

    Please try the following workaround:

    MAC

    1. Quit the Creative Cloud desktop application.

    2. In Terminal, copy and paste this command:

    rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

    3. Launch the Creative Cloud desktop application and start syncing.

    WINDOWS

    1. Quit the Creative Cloud desktop application.

    2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

    3. Copy and paste this command at the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

    4. Launch the Creative Cloud desktop application and start syncing.

    Kind regards,

    Ben

    12 replies

    Show previous replies
    livehead16
    livehead16
    Participant
    July 12, 2014

    hey liono86 - don't know if you've made any headway, but i spent over an hour on the phone with adobe support and they couldn't figure out the issue. they grabbed some of my logfiles and they're going to get back to me. i'll add a reply when they find a solution.

    meditationu
    meditationu
    Participant
    July 13, 2014

    I am having the same problem however I need to sync to a folder on a secondary drive. The message says that the syncing is beginning but then it turns off by itself a few minutes later.

    I have a student/teacher edition and am only trying to sync 4GB of files. (I believe that the number of files is not very large.) I believe we get 20GB with this account?

    I am running 10.7.5 and am running the latest versions of Creative Cloud.

    Help!

    Thank you

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 11, 2014

    File Sync Links that may help

    -https://forums.adobe.com/community/creative_cloud/host_sync

    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

    -http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

    -Size Limits https://forums.adobe.com/thread/1488242

    -Phantom folder problem https://forums.adobe.com/thread/1490445

    livehead16
    livehead16
    Participant
    July 11, 2014

    I'm having the exact problem as liono86, and none of these links seem to be relevant to the issue at hand. I've never turned syncing on before, and now it won't start up. Thanks.

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