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Nonea McFarlane
Known Participant
Mar 5, 2022 10:40 PM UTC
Question

Unable to sync due to server error

I and colleagues have been having syncing issues since March 3. Whenever we alter a file in our local CC libraries we are getting error messages that the files are "unable to sync due to server error". We have tried all the troubleshooting techniques listed on the adobe site and forums that we can find and nothing seems to fix this issue.

 

Folling the instructions listed at https://community.adobe.com/t5/creative-cloud-services-discussions/silly-creative-cloud-trying-to-sync-files-that-no-longer-exist/m-p/7278536#M2642 I am to clear the errors and syncing completes but then as soon as I make a change to any file and it attempts to sync again the same "syncing error" occurs with that file.

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    15 replies

    Matt.McK
    Participating Frequently
    Mar 9, 2022 1:44 PM UTC

    Same issue.  3 days now, seriously impacting my ability to work across home and office locations as my cloud storage isn't syncing.

     

    Not to mention the 600 times it alerts you to the fact gets very annoying (I could turn notifications off, but that's not a solution to the main problem).

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      flavioc58839966
      Participant
      Mar 9, 2022 9:59 AM UTC

      Same issue.

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      Tomáš232758590skm
      Participating Frequently
      Mar 9, 2022 9:05 AM UTC

      same problem!! What now?

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      Audiadis
      Audiadis
      Participant
      Mar 8, 2022 9:51 PM UTC

      Same exact issues for me to!!!

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        JuanVerduzco
        JuanVerduzco
        Participant
        Mar 8, 2022 9:03 PM UTC

        Same exact issues here. I reset the app, deleted all my documents locally and on the cloud and started from scratch. It seemed like the sync worked properly at this point, but then I moved one local folder to another local folder and suddenly I'm getting the sync error again with more and hundreds more unsynced files and even more piling up as my team and I are working on multiple projects. What happened in the last week that caused this to happen on their end? Are just supposed to halt production until this issue is resolved? Our team is scattered across 3 time zones. This is a non-starter for us. 

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          Nonea McFarlaneAuthor
          Known Participant
          Mar 8, 2022 9:09 PM UTC

          I am on another post also with some others having the same issue and also adobe. We all recently sent them our daily sync logs. I hope they figure this out soon instead of continueing to deny that the issue on their end. I agree total non-starter for us as well, we need this to work correctly!!!

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            Nonea McFarlaneAuthor
            Known Participant
            Mar 8, 2022 11:47 PM UTC

            Just an update - I got a call back from Adobe from my original chat session with them and they did some more trouble shooting that did not work. This senior tech took another copy of the above mentioned coresync logs and also took copies of all the adobe installation logs to further escalate our issue to engineering. Hopefully we are getting closer to someone who can produce a solution.

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              Nonea McFarlaneAuthor
              Known Participant
              Mar 7, 2022 3:53 PM UTC

              This is day 4 now of the cloud not sycing. I just got off a chat session with adobe, first they said the issue was a corrupt file, then I needed to reinstall the program, then it was a file naming issue, and then finally they wanted me to delete all my folders and disconnect from every contributor and basically start from scratch. Such an unrealistic thing for a company to do! That's the Adobe solution - stop all production at your company! They basically refuse to acccept this is an issue with their server! I have done all their troubleshooting steps, such a waste of time!

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                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                Mar 7, 2022 4:14 PM UTC

                do you have a team or enterprise account?

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                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                Mar 6, 2022 3:53 PM UTC

                reset the cc desktop app: make sure it's in the foreground, then press:

                Win: Ctrl + Alt + R
                Mac: Cmd + Opt + R

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                Nonea McFarlaneAuthor
                Known Participant
                Mar 6, 2022 4:40 PM UTC

                I have done this a few times with no luck.

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                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                Mar 6, 2022 4:49 PM UTC

                using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
                in the chat field (lower right), type AGENT
                be patient, it can take quite a while to reach a human

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