Unable to verify login
[Actual problem from user updated by moderator]
A DESCRIPTION OF THE PROBLEM:
Browswe is chrome
Operateing System is windows 10
1. Log into ADOBIE.COM at 9:06am
2. Window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."
3. Check the email listed on the pop up, the email with the code is there.
4. Enter the code
5. I am now loged in
6. Go to view account
7. Select "access your apps and services"
8. Click "install photoshop"
9. Pop up asking "allow cc to open links of this type." I click open
10. it says "Photoshop is installing."
11. When I click the rainbow colord cc ikon at the botom of my screen, a window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."
12. At this point the fun starts
13 No code ever arrives to the email acct listed on the pop up
14. When I click "resend" the following error code appears, in the pop up window, below the boxes where you would enter the code. "An error has occurred. Please try another method to receive the code."
15. It is now 9:42 and no code has arrived
16. I can see the earlier emails that deliverd the earlier codes but I see no new email delivering a code and no other method to aquire a code presents itself.
Now I will do three things.
1. Restart computer
2. Clear browser cache
3. Go through process again noteing any ambiguous boxes that need to be checked that I missed.
Does anyone have any questions or input?
Thanks for your help in advance.
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