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_Karen_Ma_
Participant
October 10, 2008
Question

Activation error upon installation

  • October 10, 2008
  • 17 replies
  • 9792 views
E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

This is the message I received upon installation of Digital Editions 1.6.
There's not even a message or step for me to activate the program. The program launches, then this message immediately pops up. I can only click 'Cancel' to close the program[clicking 'Try Again' doesn't help a bit]
What can I do? Thanks
    This topic has been closed for replies.

    17 replies

    A
    Anonymous
    November 13, 2009

    Look down to the post by Patrick Custy on the 22nd. There is a link that you can use for a manual activation. I had the same problem and it fixed my activation problem.

    G
    Glucozoid
    Participant
    October 14, 2010

    I'm having the same issue and the site linked above is now unavailable.

    I've downloaded the offline installer v1.7.2 as our PCs are not connected to the Internet.

    Is there a way to locally activate this product without Internet connectivity?

    Opening our firewalls for this is apps not an option, so I unfortunately need to find another way.

    D
    davipet1
    Participant
    July 17, 2009

    The same problem , from Italy

    E_ADEPT_IO ActivationServiceInfo Error%20#2032

    Help me, I buoght an ebook and I can't read it.

    or there are another program for .acsm file?

    thanku

    K
    kasunchamara
    Participant
    June 18, 2009

    E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate

    I get above massage all time and I can't activate please help me

    kasun.chamara@yahoo.com

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    _Patrick_Custy_
    Participant
    October 22, 2008
    I hand the same Issue and Informit Customer Service [informit@custhelp.com] was able to point me in the right direction.

    Here is what they sent:

    I apologize for your inconvenience. Please be sure that you are using Adobe Digital Editions 1.6.You may download this latest version at http://www.adobe.com/products/digitaleditions/. Also, your reader may require manual activation which you can accomplish by visiting https://aractivate.adobe.com/eden/EdenUI.asp. Let me know if you continue to have problems.

    The Manual Activation did the trick.
    _
    _Cathy_C_
    Participant
    October 21, 2008
    It worked! Thank you.
    _
    _Chen_Lu_
    Participant
    October 21, 2008
    Dear Administrator,

    I have just installed Adobe Digital Edition 1.6 and upon finish of installation it launches the program, and a loading bar indicates that the program is trying to initiate for the first time. However, it had kept on returning activation error messages:

    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

    I have tried to install it on both of my PC (Windows Vista 64bit) and PowerBook G4, and I got the exact same error message. There were no activation options other than the 'Try again' and 'Cancel' button on the pop-up window. I have also noticed that, unlike other Adobe AIR programs Digital Edition's default installation directory isn't the 'Application' folder. Just wondering if this was intended to happen by default.

    I have used previous version of Digital Edition, and was very pleased with the interface and user-friendly functionality. It's a shame that I have to search for alternatives now.
    A
    Anonymous
    October 21, 2008
    The Activation server is back online now. Just retrying the activation should fix the problem.

    --
    Jim Lester
    Adobe Systems
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    _Cathy_C_
    Participant
    October 21, 2008
    Installed Digital Editions and this is the error message;

    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

    any suggestions to fix it? The ebookmall that I bought a book from has no idea what to do, however I can not view the Ebook that I purchased without Digital Editions or so I am told.
    PS, I am in the US and using Vista.
    A
    Anonymous
    October 21, 2008
    The Activation Service is still down - the upgrade of the database is taking longer than expected. Unfortunately we've blown past the original ETA and the process is still going, so I can't give a good time of when it will be finished anymore.

    --
    Jim Lester
    Adobe Systems.
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    _wlawson_
    Participant
    October 21, 2008
    Hi I am getting the error on Vista but not XP.

    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

    WayneL
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