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cherylrain01
cherylrain01
Participant
Jul 20, 2018 5:41 PM UTC
Answered

Adobe Digital Editions 4.5 stopped working on Windows 10

Adobe Digital Editions 4.5.8 suddenly stopped working when I tried to load a second library ebook (it loaded the first). It just sits at the splash screen and says "loading library...." but will NOT open. I tried uninstalling it and reinstalling ADE; uninstalling it and installing an older version I still had from two years ago; and even taking Windows back about 10-20 days using a restore point. NOTHING worked!

Please, please help! I am an avid reader and this is how I get my library books. It's very frustrating!

I have searched Google so many times to try to find an answer that works and I can't.

I use Windows 10.

Thank you.

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Jul 23, 2018 12:04 PM UTC

    Closed ADE.
    Rename the My Digital Edition folder in your Documents Folder. (f. e. OLD)

    Then start again.

    View reply

    38 replies

    Danson-Brasse25831202enxe
    Participant
    Dec 15, 2022 12:35 AM UTC

    I had been trying for more than three months to download ebooks to my kobo.  Previously I had intermittent success with downloading this past year. After taking my Computer laptop and my ereader in to a computer technitian, with no success and back to the library for help with no success, I downloaded ADE Editions 3 and finally it worked!   

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    JaimeMoraes
    Participant
    Nov 25, 2021 4:39 PM UTC

    Install (ADE_4.5_Installer) in C:\Program Files\Adobe (not C:\Program Files(x86)\Adobe). My windows is 64 and it worked.

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      Anonymous
      Nov 25, 2021 5:58 PM UTC

      Bonjour, Adobe ne fonctionne pas avec mon iPad et je ne peux pas choisir la version, car je dois passer par Apple store. Merci.

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      JaimeMoraes
      Participant
      Nov 25, 2021 4:30 PM UTC

      Install on C:\Program Files\Adobe, no use C:\Program Files(x86)\Adobe

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      Ludmila5E1B
      Participant
      Aug 18, 2021 10:49 PM UTC

      Hello everyone

      I have the same problem. The last time i have used ADE was in August 2020. 

      I have bought a new E-book today and ADE doesn`t open. I have tried to uninstall and install. That doesn't work.
      Ich have also renamed the file My Digital Edition folder in my Documents Folder, that haven't work.
      I kann't open ADE  alone (just the App). I have also tried do open my old and new Books ( open with -> ADE) that doesn't work.

      I have Windows 10.

      Could someone help me?

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      Jay15A7
      Participant
      Nov 20, 2020 3:56 AM UTC

      I upgraded to 4.5.11 and am having the same problem.

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        SteveF1948
        Known Participant
        Nov 20, 2020 8:52 AM UTC

        I went back to 4.0 and thankfully that worked.

        Wake up Adobe, I would use more of your products if you listened to users and fixed the bugs in them.

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        franks65031933
        franks65031933
        Known Participant
        Dec 8, 2020 10:25 AM UTC

        Steve, where did you find version 4.0?

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        MauroN
        Participant
        Apr 14, 2020 4:45 AM UTC

        I'll be d..d. This post is over two years old and the solution still works. It worked for me, I installed ADE 4.5.11 yesterday, started reading a boon, today I could not open ADE until I renamed the folder. Haven't the"smart gurus" at Adobe  realized this glitch? Thank you to Nanaky.

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          SteveF1948
          Known Participant
          Jul 22, 2020 8:52 AM UTC

          That solution doesn't work for me.

          I still can't use ADE, it has been over 2 years, come on Adobe fix this!

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          jerryeveland
          jerryeveland
          Participant
          Mar 15, 2020 11:32 PM UTC

          I have the same problem with Digital Editions not opening after Windows 10 updates.  Renaming the program in the folder does not work for me.

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            carlh2
            Participant
            Oct 29, 2019 3:21 PM UTC

            I use Windows 10 and my Adobe Digital editions 4.5.1 will not open, all I get is  blank box/window. I have tried everything I could find on the Support Community. Any recommendations on where I go from here?

            Carlh2

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              bonnies55549937
              Participant
              Jan 3, 2020 9:36 PM UTC

              I am having the same problem.  It has been a couple months since your post.  Has it been resolved?  If so, what process worked?

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                Angelina
                Participant
                Jul 16, 2020 9:00 PM UTC

                I have the same problem since a couple of days. Searched where to rename My digital editions... But I did not manage it (Windoows 10) Thank you for your advices

                 
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                patriciag68081952
                patriciag68081952
                Participating Frequently
                Jul 25, 2018 3:52 AM UTC

                Thanks.

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                  Millerandwilliams0001
                  Participant
                  Sep 16, 2019 11:46 AM UTC
                  Enable Adobe Flash player
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                    sentinel25
                    sentinel25
                    Participating Frequently
                    Oct 28, 2019 9:59 PM UTC

                    I have finally found solution:

                    1) Delete: My Digital Editions folder localed in Documents

                    2) Reinstall Digital Editions 4.5

                    3) Open software and you will see that is not showing window, I've noticed that is minimized, so make click in Digital Editions button (taskbar) and press in your keyboard Alt + (Spacebar), you'll see an option to RESTORE, press letter that is underlined and Digital Editions 4.5 should display in your screen again.

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                      cherylrain01
                      cherylrain01Author
                      Participant
                      Jul 23, 2018 1:44 PM UTC

                      That worked! Oh thank you, thank you, thank you Nanaky so very much! (hugging you) I really appreciate it.

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