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_Kyle_Macedo_
Participant
October 22, 2007
Question

Adobe DRM Error

  • October 22, 2007
  • 51 replies
  • 16864 views
Adobe DRM Error
System: 7
State: 4
Class: 5
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error (client code 31; HTTP code -1).
Fault location: 5
--- end ---

How do I fix this, I can't open an eBook I've purchased with Adobe Digital Editions. This message comes when the program is authorizing the eBook.
    This topic has been closed for replies.

    51 replies

    B
    bravedog
    Known Participant
    June 1, 2009

    I updated computers from XP to Vista and redownloaded Reader Digital Editions to read my downloaded books but receive error message

    Adobe DRM Error
    System:  7
    State:  4
    Class:  15
    Code:  31
    Message:  Error on response from server.
    Scroll below or view error.log for more details.
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code:  31 - HTTP Code:  500
    Fault location:  15
    --- end ---

    My firewall is inactive. I've spent a half hour trying to contact customer support but there seems to be no option for Reader support or even to get a ticket number. Please assist. Thanks

    _
    _S_Gunn_
    Participant
    February 16, 2009
    Adobe DRM Error
    System: 5
    State: 4
    Class: 800
    Code: 77
    Message:

    Adobe DRM client error 77
    Local voucher engine error:
    VE error code 77

    How do I fix this, I can't open any eBook I've purchased with Adobe Digital Editions. I now have a sony e-readert hat i can not use as i can not get the any e-books on to it.
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    _jacinta_o_donovan_
    Participant
    January 30, 2009
    i cannot seem to move my ebooks from adobe digital edition list to my reader, when i try to click & drag novel from reader library to reader message appears = to transfer ths ebook 1st authorie reader for adobe DRM protected content. how do i do this. when i try to click & drag title from adobe digital editions to PRS-505 section message appears = no permssion to copy documents here. what am i doing wrong
    A
    Anonymous
    January 30, 2010

    To Jacinta O'Donovan

    I'm not sure whether this will help or be relevant but I've been trying to drag and drop (PDF) ebooks from the Reader Library to the Reader itself and encountering an error message. It was telling me that my 'Computer wasn't authorized by the ebook store' but I'd checked the status of the library and it was authorized to deal with DRM content. I Googled the error number (1106) and found another forum on www.fixya.com. There was a similar problem posted with a response from an 'Sony Expert' who suggested installing Digital Editions software. I went to the Adobe site, downloaded the software and was then able to transfer the ebooks from the library to the reader. Good luck.

    Message was edited by: zlotnick

    A
    Anonymous
    January 30, 2010

    Hi and thank you for your response. I have already installed digitil editions but with no success. What I can`t understand is that the first book I downloaded I had no problems with, but the next two books from the same website (Waterstones) came up with the message, "No valid licence for this book." Now, apart from this, I find I have too many authorisations and when I try to drag a book from ADE to the ereader it says something like This action is prohibited! However I have no problem with a free ebook I downloaded from the Adobe site. I have contacted Adobe via their website and sent them my adobe ID as requested and the error message. I am now waiting for a solution, which I hope won`t be too long!

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    _Paul_Weimer_
    Participant
    January 30, 2009
    Has anyone seen a solution to this?
    Adobe DRM Error
    System: 7
    State: 4
    Class: 15
    Code: 31
    Message: Error on response from server.
    Scroll below or view error.log for more details.
    Your Adobe software could not be activated.
    HTTP error on Adobe DRM Activator request.
    Adobe DRM Activator error.
    Client Code: 31 - HTTP Code: 500
    Fault location: 15
    --- end ---
    _
    _Letricia_Gortman_
    Participant
    December 7, 2008
    Hello,

    Is there anyone out there that can help me with this problem, i.e. DRM error
    _
    _Letricia_Gortman_
    Participant
    December 7, 2008
    Hello,

    I really need help I have been trying to get my ebooks all day I keep getting an error message:

    Adobe DRM Error
    System 7
    State 4
    Class 5
    Code 32

    Your Adobe Software could not be activated...

    HELP! I REALLY NEED MY BOOKS
    A
    Anonymous
    October 1, 2008
    Sunrise, see my response to your other post. It points to a technote that will explain what's going on (you'll need to contact ebooks to get a new download)

    Regards,

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player/Digital Editions
    Adobe
    _
    _sunrise3_
    Participant
    October 1, 2008
    Aaron
    I just have an ebx file and my order id regarding to my purchase.
    i have this error message.

    Adobe DRM Error
    System: 5
    State: 4
    Class: 400
    Code: 19
    Message: Error on response from server.
    Scroll below or view error.log for more details.
    Adobe DRM client Error: 419
    The voucher for this document has already been fulfilled or the ETD file is no longer valid.
    Server Code: 410
    410 Gone
    (18) OrderID 963708828827027 has already been fulfilled

    Requested URL:
    http://66.135.49.27/fulfill/ebx.etd ?action=purchase &orderid=963708828827027 &bookid=EBK:000258931

    would you please kindly help me?
    Thanks in advance
    sunrise_sahar@yahoo.com
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    _Aaron_Kemp_
    Participating Frequently
    September 5, 2008
    Aneta,<br /><br />This is what I got from Adobe and it fixed the problem right away.<br /><br />Cheers,<br /><br />Aaron<br /><br />The error messages you list indicate that the issue may be caused by a corrupt voucher store.<br /><br />The solution is to remove the old vouchers and create new ones.<br />o Exit Digital Editions <br />o Delete the folder Documents and Settings/<username>/Application Data/Adobe/Digital Editions/Voucher. <br />o Also delete the file manifest.xml in your My Digital Editions folder. <br />o Restart Digital Editions<br /> <br />Digital Editions should re-migrate your books and you should be able to open it again. IIf you bought your books using Acrobat or Reader, then you are done. For books bought with Adobe Digital Editions, you will need to re-download your books. Most vendors are happy to allow this.
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    _Aneta_
    Participant
    September 5, 2008
    I have EXACTLY the same problem as Aaron and exactly the same message. He is in UK, I am in Germany. How do I solve it? I did not see any answer to his problem here
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