Adobe DRM Error

One of the numerous error messages we are getting since installing Adobe 9.0 is: Compile error in hidden module: distmon. Any ideas what it is and how to solve it? It happens when using excel or outlook.

Thanks!

Abby

Thanks for the information on Acrobat 8. The reason the case was open when you looked was I reopened them before I replyed to you so that may have been my fault.

Any thing that I can do regarding the clock error? I am in the UK right now; would that cause an issue?

Cheers,

Aaron

Acrobat 8 does NOT read any type of ebook content. All of that was moved into Digital Editions 1.5. So that's the correct behavior for Acrobat 8, to try to launch Digital Editions. Only Acrobat 6 and 7 read ebook content.

Your case does -not- show as closed when i look at it in our system. If you show it as closed in the web portal then that's something that we should have investigated..

However, the bigger problem is that the info given to you via the case was pretty much completely inadequate. I am going to ask a senior agent to take over..

That said, DRM errors do happen, and they can be difficult to figure out. They're definitely not all time zone/system clock/firewall issues..

All the info I have internally says that error 77 -is- a system clock problem. I'll put the senior agent on it and we'll see what can get figured out.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

0180332842 is the case number. I opened the cases that they closed yet again. I am growing fairly annoyed with this. Everytime that I try and use Acrobat 8 Pro to open a book it trys to install Digital Editions. Is there a way to bypass this and just use Acrobat? Digital Editions sucks and I paid good money for Acrobat. Will Acrobat 9 bypass the need for Digital Editions?

Aaron

Aaron, please post the case # here and I'll get somebody back on it. Promise.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

I have opened a case. Adobe closed them without bothering to resolve the issue. How do I get my books to work?

Aaron

All, please open support cases for your DRM errors.

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Adobe DRM Error
System: 8
State: 4
Class: 65
Code: 176
Message:

VE error 176
--- end ---

Hi,

I am posting here since the email support does not seem to be available anymore.

I bought on eBook, succeeded in downloading the ebx.etd file, but have been unable to open it in Digital Editions. I receive the following error message:

Erreur Adobe DRM
Système: 5
Etat: 4
Classe: 400
Code: 41
Message: Erreur lors de la réponse du serveur.
Faites défiler l'affichage ci-dessous ou consultez le journal error.log pour plus de détails.
Adobe DRM client Error: 441
Could not authenticate with voucher engine at server
Server Code: 400
400 Bad Request
(26) OrderID 044181038129402 has expired on Tue, 5 Aug 2008 17:07:00 UTC. Please contact customer service for more information.
Requested URL:
http://boyle.vault.com/fulfill/ebx.etd ?action=purchase &orderid=044181038129402 &bookid=ISB:1-58131-515-5
--- fin ---

I am using Windows Vista, Adobe Reader 8.1.2 and Digital Editions 1.5.
I tried to desactivate my firewall but it did not change anything.
I have been trying for 2 days now so I don't think this is just a temporary server issue.

Thanks for your help.

Pierre

Paul,

The Adobe Activation server was taken offline for maintenance yesterday for four hours. That's what caused this error. It's back up now and the error should go away.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe