Can't open DRM ebooks on Kobo Glo

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This is interesting and puts what I just posted in a new light - not only library books! So the suggestion to complain to both Kobo and Adobe stands. Perhaps thousands of snail mails would work?

I have found the answer to this problem.  If you right click on the ADE icon and go to properties to will see a tab called Compatibility.  click on that and do the test.  There have been compatibility issues between Windows and ADE.

The problem appears to be with ADE 4.0.  After reloading Kobo Desktop and resetting the e-reader to no avail, I contacted Kobo support and was advised to uninstall ADE 4.0 and reloaded version 3.0, which after some difficulties with authorization, now seems to work. Too bad Adobe doesn't publish this info.

After over a year of successful use of the Kobo Glo to borrow and read ebooks from the public library, the Kobo stopped allowing me to do so and gave me the message indicating is was missing authorization. Book would show up with a blank cover.

I contacted ADE and Kobo help and finally resolved the problem based on a suggestion in some user forum. Here is what I did:

*Conclusion: The problem lies in the KOBO desktop. As the Australian gentleman said, it is glitchy (and very annoying!)

I may have solved the issue regarding Kobo’s inability to open DRM protected books from the library. Like everyone, I was pulling out my hair trying to solve this mystery. (Kobo truly offered no help at all..and the support person new absolutely nothing about Mac computers.)

This should apply to both PC and Mac users. Note: I am using ADE 3.0

These are the steps that worked for me.

1)Connect Kobo to the computer

2)Download your book from the public library (select EPub version)

3)When download completes..open the file.

4)ADE opens up - click on Library (top left corner of screen)

5)Select your book from the right side and right click on it

6)Select “Copy to Computer/Device>Kobo EReader” from dropdown menu

7)When done...eject Kobo properly from computer. Wait till Kobo finishes processing         

    before unplugging from computer. (Not sure if this is necessary...but works for me)

8)Read your book and enjoy

Hope this works for you..it did for me. At least give it a try before going through the whole reset option.

Good Luck!!

I struggled with this same problem for a long time.  Then I discovered that Kobo doesn't work with Adobe Digital Editions version 4.  I uninstalled ADE 4, deleted all the associated files from my Kobo, and downloaded ADE 3.0.  Everything now works perfectly.  Hope this helps some of you.  I know how frustrating it can be when all it needs is a simple warning that neither Kobo nor Adobe could be bothered to supply.