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_Melanie_Espina_
Participant
July 8, 2007
Question

Cannot find Digital Editions Folder

  • July 8, 2007
  • 56 replies
  • 45437 views
Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.
    This topic has been closed for replies.

    56 replies

    D
    drasahershoff
    Participating Frequently
    February 26, 2024

    ADE has been around for a long time.. another very sick joke of Adobe, that serve no function whatsoever except to torture users. Why does it exist?

    S
    sddgjgdfjkjklsdlkjfdlkljk
    Participant
    October 24, 2011

    My approach to this 4-year-old problem was clear almost a year ago.  I sold my Sony Reader and purged my system of all Adobe software.

    Delisting myself from this forum is a typical Adobe issue - there appears to be no means to get the unsubscribe to work and no support available to solve the problem.

    Anyone know how to unsubscribe to this thread?

    A
    Anonymous
    September 1, 2011

    So, Adobe, four years later and we still are having this problem. Really? I think I've tried everything on this forum, and still it doesn't work. Phooey. I know it's because I moved my documents folder. But darn it, I needed room on C:. And support ignores you. I am an unhappy camper. After the thousands of dollars I have spent on Adobe software, you would think they would fix the problem. But I guess I'll just have to live without it on my PC, it works just fine on my smartphone with Overdrive Media Console, and Nook.

    motormiller135
    motormiller135
    Participating Frequently
    September 1, 2011

    I know what I'd do, I'd create a My Documents folder on Drive C:\ with a My

    Digital Editions folder inside just for books and forget the problem. Adobe

    has made up their mind to ignore us & the problem. An old saying applies,

    "If you can't beat'em join'em"......

    Dick

    K
    knm100
    Participant
    June 23, 2011

    I think I found a solution it works for me. What I did was uninstall it. then reinstall. when it says which folder you want it in click browse and click digital editions folder. after that it should work. hope this helps.

    A
    Anonymous
    June 24, 2011

    Thanks for responding.  Wendy's solution (see above) worked for me, so I didn't need to try yours.

    Does anyone know why Adobe seems so uninterested in this?  eReaders appear to be the coming thing.  I'd think Adobe would want their product to work?!?

    A
    Anonymous
    July 27, 2011

    Adobe cannot support niche products, like windows 7 and Internet Explorer 9.  Crazy!

    With freeware you get what you pay for.  Looks like the best plan is to use an eReader that does not require Adobe

    W
    Wendy_Palmer
    Participant
    June 19, 2011

    I was also having this problem after a change to the network drive path to which my Documents folder pointed.

    Lee555551 posted a potential solution way back: editing the registry by checking that HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer \Shell Folders\Personal points to C (or the appropropriate drive). This did not work for me till I stumbled upon this Microsoft support page (ironically while trying to solve a similar problem with Adobe Reader):

    http://support.microsoft.com/?kbid=886549

    where it specifies checking these two paths:

    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    DE now works for me. The MS support page includes a link to an automatic fix if you are not comfortable manually editing your registry.

    A
    Anonymous
    June 19, 2011

    Thanks for responding, Wendy.  'Preciate it.

    A
    Anonymous
    June 19, 2011

    That worked!!!  Thank you very much, Wendy.

    A
    Anonymous
    June 14, 2011

    Here we are in June 2011 and this problem still exists.  I get that error. I've tried all the work-arounds in this forum with no positive results.

    I use a PC running Windows 7.

    Now what?

    Please and thank you.

    By the way, after all these years, shouldn't this be included in Adobe's "Known Issues" list for this product?

    A
    Anonymous
    June 14, 2011

    I don't know how it will work in Windows 7,but try a new useraccount specially for your e-reader, it might work! Success!

    Verzonden vanaf mijn Sony Ericsson Xperia arc

    jsm28 <forums@adobe.com>schreef:

    >Here we are in June 2011 and this problem still exists.  I get that error. I've tried all the work-arounds in this forum with no positive results.

    > 

    >I use a PC running Windows 7.

    > 

    >Now what?

    > 

    >Please and thank you.

    >

    A
    Anonymous
    June 14, 2011

    Thanks.  I'll try that and report the results here.  I'll try it the next time I feel like dealing with this.

    S
    sddgjgdfjkjklsdlkjfdlkljk
    Participant
    January 17, 2011

    I found the perfect solution.

    1) Sold the Sony Reader,

    2) Purged my system of Adobe products,

    3) Bought a Kindle.

    I no longer have problems with the Digital Editions folders.

    M
    motorcyclemommy20
    Participant
    January 12, 2011

    I was having the same issue when downloading books from CBD.com.  "Could not find Digital Editions folder"  The problem was that I changed the path of my 'my docs' to a new location.

    Here was my solution...

    In the start menu on the right side the 2nd item down should be 'documents.'  I had renamed this to something else but it didn't change the outcome of the solution so if you changed it don't worry.

    Right click and go to properties

    Under the location tab, put in C:\Users\books\Documents (make sure this folder exists)

    I then tried to download my books and it installed correctly and asked for my adobe info and downloaded the books perfectly...

    I hope this helps someone.

    Have a Blessed night,

    Wendy

    R
    rickyhc
    Inspiring
    December 29, 2010

    The very best solution for the buggy and not very useful Adobe Digital Editions is to  download the free Calibre ebook library/reader.

    It can transform any ebook format from one format to another, including epub. Calibre has a great user friendly interface, downloads metadata and book covers from the Internet, and does everything else your heart could desire for maintaining and using your ebook library.

    http://calibre-ebook.com/

    A
    Anonymous
    December 29, 2010

    Calibre looks great, but it won't open DRM protected books, and it apparantly can't handle.ascm files.  Below is taken from Calibre FAQ page.  Without some software able and willing to open .ascm files and download the related .epub file you can't get far with DRM protected books.  My public library was the instigator of my attempted use of Adobe Digital Editions, and I have "advised" them of my opinion of this software. 

    I have now managed to get my Sony Reader software to process .ascm files, so I can borrow/purchase DRM-protected books and have Sony Reader download and store them in its "Reader Library".  So at this point I am able to avoid using Adobe Digital Editions by using the Sony Reader app.  But Calibre is of little added advantage, except if I find a need to convert ebook file formats.  For now, epub seems to be sufficient.

    ---- From Calibre FAQs-----------

    Most purchased EPUB books have DRM. This prevents calibre from opening them. You can still use calibre to store and transfer them to your e-book reader. First, you must authorize your reader on a windows machine with Adobe Digital Editions. Once this is done, EPUB books transferred with calibre will work fine on your reader. When you purchase an epub book from a website, you will get an ”.acsm” file. This file should be opened with Adobe Digital Editions, which will then download the actual ”.epub” e-book. The e-book file will be stored in the folder “My Digital Editions”, from where you can add it to calibre.

    A
    Anonymous
    December 28, 2010

    I have been bitten by the same problem, and no solutions suggested above worked for me.

    I'm running Vista, and had redirected "Documents" (Vista's version of "My Documents") to my E:/ drive.  Apparantly redirection of (My) Documents to a drive is too much for Adobe Digital Editions to deal with.  Creating new Documents folders in various places (such as E:/My Documents, etc) didn't help.

    What DID WORK was to create a new user account on my computer, leaving the Documents folder for this user as created by Windows.  Then I logged in as this user and installed ADE.  It cleverly recognized the Documents folder, and is now working as desired.  Of course to use it I have to log on as the new user.

    Hope this approach helps someone.

    A
    Anonymous
    December 29, 2010

    Thanks very much for this new idea! I still think Aobe should fix the

    problem, but for now this is a wonderful solution!

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