Participant

Question

Cannot find Digital Editions Folder

Forum|Forum|18 years ago
July 8, 2007
56 replies
45437 views

Whenever I try to open the program, I get the message "Cannot find Digital Editions Folder". The program appears to be open to me, however it is completely unusable. My e-books appear as blank gray books, and I can't open them or read them. I've un-installed and installed the program 3 times. Someone please help! I want to read my books.

This topic has been closed for replies.

Show previous replies

A

Anonymous

Same here. I'm running Windows Vista Home Premium. I've tried creating the folder in several places, but can't get it to work. I can't seem to get into Adobe support. It is pretty frustrating. I've got Adobe Creative Suite and expect more from Adobe. I'd let it go, but I really want to use epub from the library. I'm wondering if it has something to do with moving Documents to the D: partition.

A

Anonymous

Hi,

I think it has to do with moving Documents to D-partition.

The temporary solution I found on the Adobe website in the forum is to do

the following:

Make a new folder: D:/mydigitaleditions

Then go to Start, rightclick Documents, then Qualities, tab Location

Type D:/mydigitaleditions

Then OK

When windows ask you to move folders answer NO

After that you install Adobe Digital Editions and it works!

After having used ADE you reverse the above and you will have your documents

back.

It still is a nuisance to do it this way, but up to now it is the only

sulution that works.

Success!

A

Anonymous

Thanks for the response. I just tried this solution but it did not work for me.

A

Anonymous

Ok I see that it has been three years and still no solution. I am using Windows 7 and have downloaded the latest version of Digital Editions and I am getting the same error messgae as everyone else. I have tried all of the work arounds that have been suggested and it still says "Could not find Digital Editions folder."

Since I download my books from the public library I obviously can't wait three years fr this problem to be solved. Are there any others suggestions to get this to work other than the ones listed here?

A

Anonymous

I've got the same problem with digital editions! Annoying me very much; have tried all mentioned options but nothing seems to get it right.

Adobe should really HELP us with this problem or is there anyone else who has the solution?

Can't use my BeBook this way. I use an Acer Aspire laptop with Vista Home premium

U

ulib2010

Participating Frequently

And another twist...

I installed DE on my MacBook Pro without trouble. Smart me, I checked the Application Support folder for DE and found that the installer created a folder named "Vouchers" which I did not have on my Mac Pro. I went back to my MacPro and created the same folder on this machine. Still doesn't work.

I then removed all DE files from my Mac Pro (Application Support files, Preferences, App file) emptied the trash and restarted. Copied the files and folders from the MBP to the MP hoping to finally make it work. Still not.

Removed all gain. Restarted again. Downloaded the "stand alone installer" and went on for the... I lost count... time.

Result. NOT WORKING.

I would like to use this feature on my main computer and would like to offer my clients some new feature. But it seems that free software is not as much supported as paid apps.

If somebody from the DE team reads this, please be so kind as to find a fix for this issue and post it right here. It's pretty annoying.

BTW. I saw in this thread a lot of issues with the Windows Version of DE. Am I the only Mac User who has these issues?

S

sddgjgdfjkjklsdlkjfdlkljk

Participant

I am sure that there are many of us who have simply given up on Adobe.

Workarounds may exist. It should be assumed, though, that the ultimate consumer should not have to monkey with registry values, guess the location and test adding a mystery folder, or uninstall/reinstall using different patterns of folder rights to get a piece of off-the-shelf software to work.

Digital Editions does not offer a cure for cancer, does not unlock the secrets of the cosmos, and will not stem the forces of evil. In short, I can choose to live without it and without Adobe.

As a software company, Adobe has a long way to go to find success. For me, paper books will be just fine until an Adobe alternative comes along.

J

jdvjcxkxkxkxksuijcn

Participant

As I write this, it is May, 2010 almost 3 years since the original post.

Using Vista Business on a standalone machine with no mystery drives.

Cannot find Digital Editions Folder. I have uninstalled, reinstalled, created the damned directory in every corner of the machine, launched digital editions from a file IN THE FOLDER, and it still can't find it.

Am I the only one remaining who as this problem? Is the secret tinkering with the registry entries? Is there anyone supporting this product?

I don't understand how Adobe is to be an ebook standard when it cannot run at a very basic level?

Is there a solution out there?

V

Verd27

Participant

Hi,

When I downloaded the upgrade for ADE (1.7.2), it now works brilliantly. No problems. Everything is accessible and so much faster.

Kind Regards,

Vanessa

S

sddgjgdfjkjklsdlkjfdlkljk

Participant

My latest reinstall is version 1.7.2.1131.

It cannot find the folder.

Clearly not everyone is having this problem, or the software would cease to exist. Still, an issue that has affected this many users over a period of 3 years should have a solution or at least a workaround.

Is there any other software that can handle Adobe content?

J

jt_olds

Participant

I don't know if this assists the software engineers debugging this issue, but I got this error in Linux (Ubuntu 8.04) running the Windows version of Digital Editions 1.7.2 through Wine (1.0.0-1ubuntu4~hardy1). The issue ended up being that I had Wine configured to map the My Documents folder to /home/jtolds instead of /home/jtolds/ (notice the trailing slash).

Could this be a simple path-joining issue regarding trailing slashes?

V

Verd27

Participant

Hi,

Please help. Every time I open digital editions, this message keeps appearing: Couldnot find Digital Editions Folder.

I have located the folder, it is sitting in My Documents, but when I want to open the books that are saved in it, this is the message that keeps appearing:

Error creating backup file: backup_manifest.xml
Error detail: Error #2038

The books come up as grey and cannot be opened.

Please help.

Kind Regards,

Vanessa

J

jape12002

Participant

Same here...

A

Anonymous

Here's temporary help, at least for Vista users who store their "my documents" on a separate drive at the root (mine is "H:\"). In my examples I'll use "H:\" but you change it to your root.

Uninstall Adobe Digital Editions (ADE)

Create a new folder called H:\my digital editions

Click on Start button

Right click on Documents / select Properties

Click on "location" tab

Type in "H:\my digital editions"

Click "OK"

Important: When the window asks whether to move content, say "NO" (o/w you'll waste a lot of time moving files)

Install Adobe Digital Editions

Use Adobe Digital Editions

Now, don't try multitasking, etc., because you've told your computer that your documents are someplace where they're not--this might cause problems

When you're done using ADE, close the program, then reverse the process:

Click on Start button

Right click on Documents / select Properties

Click on "location" tab

Type in "H:\"

Click "OK"

At this point, your computer's back to normal, but you can't use ADE.

This is cumbersome, but I think it works....

A

Anonymous

Thanks for the directions. This did work for me but this is pretty poor of Adobe not to have support on this issue.

A

Anonymous

Glad you got it working, but you're right, It's very poor of Adobe not to

give us a proper solution!

R

rickyhc

Inspiring

Adobe invented and has maintained the leading role of PDF documents. The Digital Editions reader is supposed to revolutionize the ebook industry. But the installtion process of this revolutionary software fails because of a bug that results in a message that says only "cannot find digital editions folder"

And by reading this thread in this forum I see the software team has been struggling with this bug for over TWO YEARS without solving it (at least on my computer running Vista). I tried creating a my digital editions folder in every place that had anything to do with "documents" on my computer under different users but the idiotic program still couldn't find it. I can only marvel that the "developers" of this software have not thought of letting the user point to the folder with a "browse to find folder" button should the automatic installation fail.

Oh, and the "submit a support ticket?" Yeah, well, I tried that, too, and got a message that their support ticket system wasn't working!

After trying to get Digital Editions to work for about an hour I uninstalled it.

L

Lee555551

Participant

Trouble is if you simply uninstall it there seems to be no other way that you can then read copy-protected books so you are losing a lot of the functionality of the ereader.

I managed to solve it in my own case (though no thanks to Adobe). My "documents" shortcut on the start menu was not working and it turned out this was because the registry key that controls it was pointiing at a drive that was switched off. Would not allow me to change it by right clicking on the link or anything. I manually edited the registry key (HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Personal = "X:\) where X needs to be the C drive. I could then configure the link normally, and presto the digital editions program then worked!

Would all have been so much easier if Adobe had actually produced some decent troubleshooting information, or given some options to control where this folder should be, or even just not been so fussy (everything else was happy with this link pointing to another drive!).

R

rickyhc

Inspiring

You are correct, the problem might concern the registry key for "My Documents" because my verison of Vista does not HAVE a My Documents folder in the registry. The microsoft help file explains that My Documents is now called documents (and no, Digital Editions does not work if I put the missing digital editions folder into Documents). The registry on this Vista computer does not have a My Documents key in the registry. I use another drive for all my Data anyway and never noticed.

I suppose that if I pointed a My Documents key at Documents it "might" work but now that I have uninstalled Digital Editions I would have to go through the whole download and installation process again because Adobe does not simply let me download the program so I can re-install it later (it is gone from the temp folder).

I have used Mobipocket for years and am perfectly happy with the Mobipocket ebook reader. It has never had a single problem, it's fast, easy and faultless for registering rights-protected books, and works like a dream on all my ebooks and my desktop.

I just thought I'd try the Adobe reader to see what it was like. And since it is such a meatball of a program I have no intention of plodding through the re-installation.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded